5 stars for the service, delivery speed and customer service. 4 stars for the watch that I've bought. The Pioneer is beautiful but the crystal needs more anti reflective coating. Makes it hard to...
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Karolina
Nordgreen
6 years ago
Thank you for your feedback.
We are sorry to hear that our product did not meet your needs as you imagined, however, in the case like this we always offer an alternative to exchange it silver colour as this helps to resolve visibility issue. This is of course also covered by Nordgreen.
However, we will of course take this feedback strongly into consideration and see how we could improve in the future in regards the contrast between the gun metal case and dark dial. To be honest, we are fully aware of this case and working very hard to resolve this asap.
Thank you for taking the time to let us know that, much appreciated.
Best wishes,
The Nordgreen Team
Data da compra: 05/03/2020
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Trusted Customer
6 years ago
O que Trusted Customer disse sobre a Nordgreen:
Service ist super.
Karolina
Nordgreen
6 years ago
Hello Thekla,
Thanks for letting us know that the service was super! We are truly flattered!
We are constantly working to get better, thus we would appreciate if you can let us know why we deserve only three stars in this case? Anyways, we still truly appreciate you taking the time to leave a review for us :)
Best regards,
The Nordgreen Team
Avaliações de produto
Karolina
Nordgreen
6 years ago
Hallo, vielen Dank für deine Rückmeldung. Es freut mich zu hören, dass du mit deiner Uhr zufrieden bist. Deine Anmerkungen werde ich selbstverständlich an die zuständige Abteilung in unserem Haus weiterleiten, sodass wir das Design unserer Uhren weiter optimieren können. Viele Grüße, The Nordgreen Team
Karolina
Nordgreen
6 years ago
Hi,
vielen Dank für deine Rückmeldung. Schade, dass du mit dem Design der Uhr nicht zufrieden bist. Deine Anmerkungen werde ich selbstverständlich an die zuständige Abteilung in unserem Haus weiterleiten, sodass wir das Design unserer Uhren weiter optimieren können. Für deine ehrliche Meinung sind wir dir daher sehr dankbar.
Viele Grüße,
The Nordgreen Team
Data da compra: 09/03/2020
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Trusted Customer
Sydney, Australia
6 years ago
O que Trusted Customer disse sobre a Nordgreen:
Nordgreen was fantastic! I had to return my purchase as the recipient - my lovely husband - changed his mind about the size of the face. Email responses were friendly and prompt.
The return was...
To be honest I wanted to buy Seiko Presage Cocktail, but the more time I invested the more dissapointed I was. Hundreds of models sold by dozens of "authorized stores" online with **** photo quality...
The minimalist design is great and just what I was looking for. The straps are smooth leather that looks and feels great. 10/10
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Data da compra: 08/03/2020
0
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Trusted Customer
6 years ago
O que Trusted Customer disse sobre a Nordgreen:
extremely efficient - I liked the convenience and the speed with which the whole process was, from initiation all the way to delivery.
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Data da compra: 07/03/2020
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Consumidor confiável
6 years ago
The watch and band made it from halfway around the world to me in <1 week with no cost for shipping.
Avaliações de produto
Data da compra: 06/03/2020
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Consumidor confiável
6 years ago
Service was responsive, friendly, and easy.
Avaliações de produto
Karolina
Nordgreen
6 years ago
Hello,
Our vegan leather is made of - top: polycarbonate polyurethane surface + reinforced rayon backing and back: polyester non-woven (with 100% recycled ultra-microfiber) with non-fibrous polyurethane binder. Thus unfortunately to make this product of recycled material is not as cheap as one may assume :)
As we see, you have successfully returned all of the products for a full refund, thus we are happy to see that when it is not a perfect match and does not meet your expectations our lovely customers have an opportunity to return it without any extra charge - which you took an advantage of. However, we would still like to know more about our vegan leather strap as calling it cheap does not give us a lot of insights what exactly was wrong - this information is very useful for us to improve in the future.
We would be truly appreciated if you could get back to us with further comments on this at hello@nordgreen.com
That would be much appreciated! :)
All the best,
The Nordgreen Team
Nordgreen is a Scandinavian watch brand based out of Copenhagen that has incorporated quality design from one of the leading designers of our time, and the sustainable values of the people of Denmark through it's CSR programme.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Nordgreen is a Scandinavian watch brand based out of Copenhagen that has incorporated quality design from one of the leading designers of our time, and the sustainable values of the people of Denmark through it's CSR programme.
