Thank you for your honest feedback. While we're pleased to hear that you’re happy with your bra and that the fit was accurate, we're genuinely sorry to learn that your appointment didn’t feel as warm or personal as it should have.
At Nicola Jane, we pride ourselves on offering a caring and personalised fitting service, supported by many years of experience. We’re disappointed to hear that this wasn’t reflected during your visit, as it’s certainly not the standard we aim for.
We’ll be looking into why your appointment felt rushed and less attentive than expected, as we know how important it is for every customer to feel comfortable, listened to and supported throughout the process.
Thank you again for bringing this to our attention. Your comments are important and will help us ensure we’re consistently delivering the service we’re known for.