Excellent - reasonable premium and simple to arrange
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Consumidor confiável
Verificado pela Feefo
3 years ago
Good coverage and price.
Competitive price and good standard cover. Website was easy to navigate making the purchase easy. Unable to comment on the actual claims process and experience.
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HN
Hugh Neal
Verificado pela Feefo
Erith
3 years ago
O que Hugh Neal disse sobre a Cycler:
Second to none.
The customer service at NexGen Insurance is second to none. I had some problems getting my insurance policy payment authorised by my bank. Karen at NexGen phoned me and we resolved the problem within...
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TG
Tracy Goodall
Verificado pela Feefo
3 years ago
O que Tracy Goodall disse sobre a Cycler:
honest and straightforward
very competitive price and easy online system
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Consumidor confiável
Verificado pela Feefo
3 years ago
Very good service and friendly staff on the telephone. Looking after me and my cycles especially when I needed them most recently. Would highly recommend
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Consumidor confiável
Verificado pela Feefo
3 years ago
Very pleased with the service I’ve received to date. Seems this business genuinely cares about their customers.
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Consumidor confiável
Verificado pela Feefo
3 years ago
Just started
So far, so good. Easy to set up and reasonable price.
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Consumidor confiável
Verificado pela Feefo
3 years ago
Excellent insurance for your bike
Excellent price and product.
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AD
Andy D
Verificado pela Feefo
3 years ago
O que Andy D disse sobre a Cycler:
Watch out for the Excess
Not transparent about the excess cost for their ebike scheme. Most other insurers are at around £100 but Nextgen were £450! This was not clearly explained until you got the policy documents .
Alan
Cycler
3 years ago
Hi Andrew,
Thanks for taking the time to share your feedback.
As we've shared with you via e-mail, the excess details were available within our FAQ's, the policy documentation and the 'inclusions and exclusions' page, however, we agree, they could've been clearer.
As we also shared, we've since launched our new online journey and when you enter the details of a bike, the excess is displayed for that bike immediately. Additionally, our excess levels have now decreased, no longer are they set at 5% of the bike value and set excesses are now in place.
I can see that our team has been in touch and confirmed the cancellation of your policy, from inception and provided a full refund of premium.
Once again, thanks for your feedback. We wish you many happy days of cycling.
Thanks,
Team NextGen
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IG
Ivor G
Verificado pela Feefo
Lincoln
3 years ago
Mídia carregada
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O que Ivor G disse sobre a Cycler:
Simple and Competitive
Simplicity in obtaining quote and competitiveness compared to others together with user friendly web site.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
