Multi Gadget Insure não é mais um cliente ativo da Feefo
Exibindo todas as 317 avaliações
Consumidor confiável
6 years ago
Fantastic service throughout
Very professional and fantastic product and very good price to insure my new phone
0
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Consumidor confiável
6 years ago
AVOID AT ALL COSTS! They won't pay when you claim!
Awful company. They will do whatever they can to avoid paying out. They took my money but now that I want to claim for loss, they are now saying that they don't accept that I own the phone which my...
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MultiGadget.Insure
Multi Gadget Insure
6 years ago
We're sorry that you're disappointed in our service and have left us a one star review.
Before purchasing a policy, our website asks you to tick a box to indicate that you have read and accepted the policy wording, and the terms and conditions. The policy states that in the event of a claim, the insurers require a document to evidence that the gadget you are claiming for belongs to you. You cannot purchase a policy without confirming that you have read and accepted the documents.
The proof of purchase that you sent to the insurers to make a claim was not in your name. Unfortunately as you cannot provide proof that you purchased the phone, the insurers are within their rights to refuse your claim. As this mobile phone should not have been covered by them from the outset, we will void the policy and arrange a full refund of your premium.
In your review, you have made some damaging allegations about us regarding fake reviews and con artists – are you able to provide proof of these? If so, please forward it to info@multigadget.insure in order we can investigate further. Unsubstantiated claims like these are detrimental to our business, and we will await your reply before deciding on a course of action.
Regards,
MultiGadget.Insure
1
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MS
Mr. Shane Smyth
6 years ago
O que Mr. Shane Smyth disse sobre a Multi Gadget Insure:
Really clear and efficient standards
0
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MF
Mrs. Lesley Flint
6 years ago
O que Mrs. Lesley Flint disse sobre a Multi Gadget Insure:
Website clear And easy to use
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Consumidor confiável
6 years ago
Real easy to understand and fast and easy cover in a couple of minutes.
0
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MM
Mr. Robert Morgan
7 years ago
O que Mr. Robert Morgan disse sobre a Multi Gadget Insure:
I found your company and personal very helpful on every call
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TC
Trusted Customer
7 years ago
Mídia carregada
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O que Trusted Customer disse sobre a Multi Gadget Insure:
Resolved issues beyond expectations
Disgraceful. Sent my phone for a screen repair and they sent it back to the wrong address with a broken screen and missing speaker covers. They then got the phone back and now tell me it's liquid...
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Mark
Multi Gadget Insure
7 years ago
Hi Michael
We are really sorry to her about your experience regarding a claim.
Multi Gadget Insure thrive to provide an excellent service and this is totally unacceptable.
I will investigate further but can assure you that the matter will be resolved to your satisfaction.
Regards Kevin
Managing Director
TC
Trusted Customer
7 years ago
I spoke with Kevin and the solution and explanation he offered were beyond my expectations. All companies have issues from time to time and Kevin and his team deal with them brilliantly and go out of their way to assist their clients however they can.
Great to know the team at MultiGadget genuinely do care and will go out of their way to show this.
*Kevin even contacted me over a bank holiday weekend to address this which speaks volumes for his dedication.
Michael
3
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Consumidor confiável
7 years ago
Recommended
Quick and easy website to use. Second time I have used them for phone insurance.
0
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Consumidor confiável
7 years ago
Excellent service
0
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Consumidor confiável
7 years ago
Would Highly Recommend
Excellent product - gives me peace of mind knowing that I have this. Very pleased with the customer service from this company
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
