The product I received was the wrong flavour however I was firstly told to pay postage to return it (exceeding £30) and that there would be no guarantee I would be refunded. The transaction was...
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BVG Group Ltd
Matrix Nutrition
13 years ago
Sorry for the issue experienced. Return of potentially damaged products are normally done in the way described so this is standard practice. However, as you stated, the decision was made to send a replacement as we value you as a customer. We apologise for the inconvenience caused.
The product I received was the wrong flavour however I was firstly told to pay postage to return it (exceeding £30) and that there would be no guarantee I would be refunded. The transaction was...
Ler mais
Matrix Nutrition
Matrix Nutrition
13 years ago
Sorry for the issue experienced. Return of potentially damaged products are normally done in the way described so this is standard practice. However, as you stated, the decision was made to send a replacement as we value you as a customer. We apologise for the inconvenience caused.
The service is first class with updates on delivery and delivery fast as well. Love it when you do the free shakers but would prefer a small shaker instead of the big ones.
Matrix Nutrition
Matrix Nutrition
13 years ago
Cheers for this - I'll tell the development team about the possibility of getting smaller shakers but the 700ml are definitely good especially for some of the gainers :)
The service is first class with updates on delivery and delivery fast as well. Love it when you do the free shakers but would prefer a small shaker instead of the big ones.
BVG Group Ltd
Matrix Nutrition
13 years ago
Cheers for this - I'll tell the development team about the possibility of getting smaller shakers but the 700ml are definitely good especially for some of the gainers :)
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