Really sorry for the delay in delivery - we've been waiting on further stock of the casein and will dispatch to you immediately when received in the next 1-2 working days.
Really sorry for the delay in delivery - we've been waiting on further stock of the casein and will dispatch to you immediately when received in the next 1-2 working days.
I have placed my order on a Sunday night and assuming it will be delivered at least Tuesday until Thursday I have waited and rang the company in the afternoon. I
was told that my protein and gloves...
Ler mais
BVG Group Ltd
Matrix Nutrition
13 years ago
We're really sorry about the problems with your delivery. As you will no doubt be aware the change in all stock from our previous warehouse to our new one resulted in delay in orders being processed to be sent out. I can find no record of this email complaint so please resend this so it can be responded to in the appropriate manner.
Consumidor confiável
13 years ago
Order delivery delays now missing complaint what an excuse!!! I will definitely put forward another one dont worry.
Consumidor confiável
13 years ago
If there are problems with your delivery it is your pure responsibility and a MUST to inform your customers so we can do something instead of waiting and hear nothing from you. Now explaining to the public that you are transferring your stocks to a new warehouse? and please train your staff with their customer service skills and to be polite!!!
BVG Group Ltd
Matrix Nutrition
13 years ago
Notifications were placed on the website to advise of the expected delays as a result of the stock location and courier change.
All of our staff follow set protocols for procedure we apologise if you feel you have ill-treated in some way because these procedures have been followed.
I have placed my order on a Sunday night and assuming it will be delivered at least Tuesday until Thursday I have waited and rang the company in the afternoon. I
was told that my protein and gloves...
Ler mais
Matrix Nutrition
Matrix Nutrition
13 years ago
We're really sorry about the problems with your delivery. As you will no doubt be aware the change in all stock from our previous warehouse to our new one resulted in delay in orders being processed to be sent out. I can find no record of this email complaint so please resend this so it can be responded to in the appropriate manner.
Consumidor confiável
13 years ago
Order delivery delays now missing complaint what an excuse!!! I will definitely put forward another one dont worry.
Consumidor confiável
13 years ago
If there are problems with your delivery it is your pure responsibility and a MUST to inform your customers so we can do something instead of waiting and hear nothing from you. Now explaining to the public that you are transferring your stocks to a new warehouse? and please train your staff with their customer service skills and to be polite!!!
Matrix Nutrition
Matrix Nutrition
13 years ago
Notifications were placed on the website to advise of the expected delays as a result of the stock location and courier change.
All of our staff follow set protocols for procedure we apologise if you feel you have ill-treated in some way because these procedures have been followed.
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