It Tokk 13 days and 3 mails on facebook to get my order, dreadful service, i was told my order had gone missing, no offer of a discount or even a free shaker , terrible company to deal with
BVG Group Ltd
Matrix Nutrition
13 years ago
We are very sorry for the issue with your delivery - the issues with transit and trouble in communication from our courier is one that we have addressed and is one that we have taken every step to ensure that this would not happen again.
We have contacted you to make this up to you.
It Tokk 13 days and 3 mails on facebook to get my order, dreadful service, i was told my order had gone missing, no offer of a discount or even a free shaker , terrible company to deal with
Matrix Nutrition
Matrix Nutrition
13 years ago
We are very sorry for the issue with your delivery - the issues with transit and trouble in communication from our courier is one that we have addressed and is one that we have taken every step to ensure that this would not happen again.
We have contacted you to make this up to you.
Amazing products only thing what let it down was it said next day delivery but it took about a week to arrive
BVG Group Ltd
Matrix Nutrition
13 years ago
We're sorry about the issue with next day delivery. We changed all stock from our previous warehouse to our new one and changed to new couriers so a few teething issues did occur but these are totally sorted now :)
Amazing products only thing what let it down was it said next day delivery but it took about a week to arrive
Matrix Nutrition
Matrix Nutrition
13 years ago
We're sorry about the issue with next day delivery. We changed all stock from our previous warehouse to our new one and changed to new couriers so a few teething issues did occur but these are totally sorted now :)
Nossos prêmios independentes reconhecem as principais marcas em termos de atendimento ao cliente. Os vencedores são decididos com base nas classificações que recebem de seus clientes.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
