The drivers didn’t go the best route for high double decker buses and, as a result, it was not a comfortable ride out and the coaches were whipped and damaged by branches which caused some anxiety...
The coach was fine, clean and ontime. But the driver drove an indirect route and drove too fast on our journey which meant he had to brake harshly a number of times. Quite concerning when...
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Laura
Lucketts Travel
6 years ago
We're sorry to hear that some elements of your experience weren't up to our usual standard. On this occasion the driver had to be changed at the last minute, so we're glad that the coach still arrived on time. All our drivers undergo continuous training to ensure they are among the most professional on the road. We have raised your concerns with with our training team who will look into this with the driver. I hope we have the opportunity to restore your confidence in the future. Many thanks.
Data da compra: 19/09/2019
1
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MC
Mr Chase
6 years ago
O que Mr Chase disse sobre a Lucketts Travel:
The driver was excellant but the coach was not as good as the service we have had in the past.
Laura
Lucketts Travel
6 years ago
Hi Mr Chase. We can see that you have booked regularly with us over the last few years and we're sorry that this time the service wasn't up to the service you've received in the past. If you can provide more information and would like to discuss your feedback further, please email sales@lucketts.co.uk. We hope this has not deterred you from travelling with us in the future.
Data da compra: 22/09/2019
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Consumidor confiável
6 years ago
Excellent service, friendly careful driver, would definitely recommend. Thank you.
Exceptional service from all staff at Lucketts. From the booking office to the lovely drivers. Everyone went above and beyond to provide our group with courtesy and assistance. The coaches were...
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Laura
Lucketts Travel
6 years ago
Thank you so much for your wonderful review Lynda. It makes our day reading such positive feedback. We're delighted that you and your group had a great experience travelling with Lucketts and look forward to seeing you again soon.
Established in 1926 and based in Fareham, Hampshire, Lucketts Travel is a family run business which provides luxury coach hire and first class holidays and day trips to tens of thousands of satisfied customers every year.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Established in 1926 and based in Fareham, Hampshire, Lucketts Travel is a family run business which provides luxury coach hire and first class holidays and day trips to tens of thousands of satisfied customers every year.
