Make their website more clear as it is a little miss leading
Danny
Kenny's Music
6 years ago
Hi there,
Thank you for taking the time to leave a review. I appreciate the frustration with waiting for the product, and we're sorry if you felt this wasn't made clear at the point of purchase. As with all the products that we have listed for pre-order, we have replaced the "add to cart" button with "pre-order now", the availability above the button is replaced with "Pre Order - X available", and there is an ETA under the button (e.g. Delivery: March 2020). As you felt this was misleading, we would welcome feedback on how we could make it clearer that the product listed is a pre-order, so that we can avoid this happening in future.
We have sent an email round this morning to update customers with this product on pre-order, and apologise again for the slight delay on these - hopefully it won't be much longer now!
If you would like to discuss anything at all, please get in touch at ask@kennysmusic.co.uk.
Kind regards,
Danny
Have been using Kenny's music for years. Always decent prices and always very good trade in deals too! This time I ordered online and collected from dunfermline store and it was very easy.
Although the product I ordered and received was in perfect condition and superbly packaged, I realised that I had ordered the wrong kind and subsequently I was offered a replacement. The service I...
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Data da compra: 13/01/2020
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KJ
Kevin Johnstone
Verificado pela Feefo
Carlisle
6 years ago
O que Kevin Johnstone disse sobre a Kenny's Music:
Very good service given the item had suffered minor cosmetic damage in transit, Communication was very forthcoming and the matter was resolved promptly and efficiently. Would recommend and buy again.
Truly excellent customer service. Bass arrived with some marks and damaged packaging; Kenny's dispatched a replacement the same day, no quibbles at all. Thoroughly recommend using them for buying...
At Kenny's we pride ourselves on our customer service, offering a personal commitment to you and your experience with us - whether it's in store or online. Need help with anything? We're just an email or a phone call away.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
At Kenny's we pride ourselves on our customer service, offering a personal commitment to you and your experience with us - whether it's in store or online. Need help with anything? We're just an email or a phone call away.