KCS used to be a very efficient company that was a pleasure to deal with but in recent months this has become quite the opposite. They take ages to answer the phone, literally on many occasion I have...
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Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately due to the current world pandemic our suppliers are struggling to get some goods. Our inventory team and our procurement team our working around the clock chasing suppliers and trying to source alternatives, i do apologise if some stock lines are not available. Our phone lines are open Monday - Friday 8am - 5pm, we are experiencing a high demand in calls and the customer experience team are answering the phones as fast as they can to solve everyone's queries/orders, please do hold and your call will be answered alternatively please do not hesitate emailing us at customerexperience@kcs.co.uk were we will be willing to assist you, get your call returned and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Avaliações de produto
Data da compra: 20/11/2020
0
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AN
Alphabets Childrens Nursery
Verificado pela Feefo
5 years ago
O que Alphabets Childrens Nursery disse sobre a KCS Education:
Speedy delivery
Avaliações de produto
Data da compra: 19/11/2020
0
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CC
Cranbrook Parish Council
Verificado pela Feefo
5 years ago
O que Cranbrook Parish Council disse sobre a KCS Education:
Still haven't been delivered, diabolical service!
Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately item 06100518 was currently out of stock and due to the current pandemic our suppliers were struggling to get goods. The item has now arrived back in stock and has been allocated to you order. Our transport attempted delivery on 23/11 and the office was closed. The delivery is now coming back out to you tomorrow.If you have any further items that haven't arrived or any other queries please do not hesitate on calling our customer experience team on 0800 281 9440 or emailing us at customerexperience@kcs.co.uk were we will be willing to assist you and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Avaliações de produto
Data da compra: 12/10/2020
0
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Consumidor confiável
Verificado pela Feefo
5 years ago
Prompt delivery, Good product.
Avaliações de produto
Data da compra: 18/11/2020
0
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TH
Trillium Montessori House
Verificado pela Feefo
5 years ago
O que Trillium Montessori House disse sobre a KCS Education:
Brilliant service as usual. So quick on delivery!
Avaliações de produto
Data da compra: 19/11/2020
0
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US
Upland Primary School
Verificado pela Feefo
5 years ago
O que Upland Primary School disse sobre a KCS Education:
Excellent service. Next day delivery if ordering before midday. Customer service center very helpful.
Avaliações de produto
Data da compra: 19/11/2020
0
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ML
Mayfield Sch Serv Ltd
Verificado pela Feefo
5 years ago
O que Mayfield Sch Serv Ltd disse sobre a KCS Education:
After some very poor service early in the year with damaged items and delayed delivery's , I was cautious about making any new orders with KCS and was discouraged to do so by my manager , so i'm...
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Charlotte
KCS Education
5 years ago
Good Afternoon,
Many thanks for leaving us a review its greatly appreciated so we can better our customer service.
I do sincerely apologise that you wasn't able to reach us via Telephone, The office is open Monday-Friday 8am-5pm. We are experiencing a very hard demand with limited staff due to the current pandemic but please do hold and your call we be answered, alternatively please drop customerexperience@kcs.co.uk an email and someone will call you back or respond to your email.
If you have any further queries please do not hesitate to contact us here at KCS and we will be willing to assist you.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Avaliações de produto
Data da compra: 17/11/2020
0
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KR
Kcs Cash Sales Customer (retail)
Verificado pela Feefo
5 years ago
O que Kcs Cash Sales Customer (retail) disse sobre a KCS Education:
Very efficient service as usual. Despite a slow computer performance the agent was very calm and professional
Avaliações de produto
Data da compra: 09/11/2020
0
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SP
Sompting Village Primary
Verificado pela Feefo
5 years ago
O que Sompting Village Primary disse sobre a KCS Education:
Nossos prêmios independentes reconhecem as principais marcas em termos de atendimento ao cliente. Os vencedores são decididos com base nas classificações que recebem de seus clientes.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
