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Avaliações Jones & Chapman | Avaliações de Atendimento ao Cliente para {{merchantUrl}} | Feefo - Brasil

Exibindo todas as 697 avaliações

Consumidor confiável

Verificado pela Feefo

8 years ago

Excellent service spoilt by unsolicited emails.

The house sale was spot on . The only reason for taking one star away was because I hvae received several unsolicited emails from a company trying to sell me Sky, which it would appera were...

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Trusted Customer

Verificado pela Feefo

8 years ago

O que Trusted Customer disse sobre a Jones & Chapman:

Very Poor Service could never get through on Phone and never replied to messages on answerphone.Had to call into Branch several times for update had to do all the chasing Very dissapointed also now...

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Paul

Jones & Chapman

8 years ago

Hello Mr Martin, thank you for taking the time to leave a review of the Allerton branch of Jones & Chapman. We are so disappointed to see that a 1-star review has been given due to a lack of communication. We are always looking at ways in which we can improve our service so If you would like to email socialmedia@sequencehome.co.uk with further details then we will, of course, be more than happy to look into your issues in more detail. Best Regards.

Trusted Customer

Verificado pela Feefo

8 years ago

O que Trusted Customer disse sobre a Jones & Chapman:

Communication between JC and ourselves has been very good. Staff very proactive, eager to move things forwards. They are also very pleasant to deal with.

Marketing Team

Jones & Chapman

8 years ago

Hi Mr & Mrs Cliff, thank you so much for the 5-star review! We're really pleased to hear that the team at the Jones & Chapman Heswall branch were very proactive, eager to move things forward and were very pleasant to deal with! If you ever need our help or advice on anything property related in the future then please don't hesitate to pop into the branch or give us a call.

Consumidor confiável

Verificado pela Feefo

8 years ago

No trust in company at all

I put a complaint in and they ignored my complaint so I would never return to use them again

Paul

Jones & Chapman

8 years ago

Hi there, we're very sorry that you haven't received answers back to your complaint. Did you complain directly to the branch or was the complaint taken further? If you can email socialmedia@sequencehome.co.uk with more details then we will be more than happy to look into this for you. Best Regards.

Trusted Customer

Verificado pela Feefo

8 years ago

O que Trusted Customer disse sobre a Jones & Chapman:

Disappointing

The customer service was poor, on registering our house we had little to no contact with the agents selling the property. They arranged 3 visits with the property being sold on the 3rd viewing, from...

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Trusted Customer

Verificado pela Feefo

8 years ago

O que Trusted Customer disse sobre a Jones & Chapman:

Lack of communication between departments, and taking decisions prior to contact with me.

Paul

Jones & Chapman

8 years ago

Hello Mrs Mills, thank you for taking the time to leave a review of the Wallasey branch of Jones & Chapman. It's really disappointing to hear that there was a lack of communication between departments and that decisions were taken prior to contacting you. We always strive to offer the best customer service possible. If you would like to email any details of the issues that you have experienced to socialmedia@sequencehome.co.uk we will happily look into this further for you. Best Regards.

Consumidor confiável

Verificado pela Feefo

8 years ago

Very helpful.

The service was very good, the staff very personable. We had a complication with regard our sale and they were very supportive and kept us updated at every step.

Paul

Jones & Chapman

8 years ago

Hi there! Thank you so much for taking the time to leave a lovely review of the team in Hoylake. It's wonderful to hear that the service was very good and that the staff were really personable. Each sale varies greatly and we always aim to offer a service that puts the customer first, helping you feel supported throughout the whole process so it's great to hear that this was the case here. We hope that you will choose Jones & Chapman again in the future for anything property related. Best Regards.

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