The consultant had my email address incorrect and I did not receive the confirmation and details. I had to call them 2 days later as she had not checked to see if the email had gone through. I think...
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Eva Kohler
Jerseytravel
3 years ago
We are sorry for the issues you have incurred after us misspelling your email address. While we take great care to get all details correct for any bookings made over the phone, we do sometimes get it wrong. If our system notifies us of a delivery failure, we ensure to rectify the email address immediately with the client. if our system continues to try and deliver the invoice email, we are unfortunately not aware of any issues until the email has timed out as it will show as "sent" on our side.
We always give our customers their booking reference number for their reservation, which they can also use to view their booking online on our website while waiting for the invoice to come through.
I do apologise for our oversight with your email address resulting in you having to call us to correct this and the inconvenience this will have caused.
Avaliações de produto
Eva Kohler
Jerseytravel
3 years ago
The Norfolk Lodge Hotel is a long-standing and traditional 3-star town hotel. While most rooms in the hotel are serviced by a lift, the layout of the building means that a number of rooms are unfortunately only accessible by stairs. The majority of Jersey hotels still offers a shower over bath with only a selected number of properties and rooms being equipped with walk-in showers or low level baths.
If we are being made aware of mobility issues or disabilities at the time of booking, our agents will always help to find the most suitable accommodation and room type to suit our clients need, advise the accommodation accordingly and work closely with the hotels to help make their stay as enjoyable as possible.
I am sorry that you found the room allocated by the hotel unsuitable for your disabilities but am glad to read that the hotel managed to arrange a different room during your stay.
Data da compra: 23/08/2023
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Mr D Fairman
3 years ago
O que Mr D Fairman disse sobre a Jerseytravel:
Made everything very easy
Nuria Arocas
Jerseytravel
3 years ago
Easy is what we want, during the booking process and the holiday itself. Looking forward to organising your next holiday soon :)
Avaliações de produto
Nuria Arocas
Jerseytravel
3 years ago
Easy is what we want, during the booking process and the holiday itself. Looking forward to organising your next holiday soon :)
I booked our holiday this year with Jersey travel com and would highly recommend them. My booking was made very easy and the company kept in touch with me regarding updates etc. I had requested a...
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Nuria Arocas
Jerseytravel
3 years ago
Thank you for the fabulous feedback.
We're happy that JerseyTravel is to your liking, and that your holiday unfolded smoothly. Yes, please... spread the word :)
Avaliações de produto
Nuria Arocas
Jerseytravel
3 years ago
Thank you for your fabulous feedback.
We're happy that Jersey Travel is to your liking, and that your holiday unfolded smoothly. Yes, please... spread the word :)
We have used Jersey travel on a number of occasions during the past 2 years. There tailored packages have been excellent value for money and the service they provided is second to none. Will no doubt...
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Nuria Arocas
Jerseytravel
3 years ago
Thank you for the 5-star review and keep coming back to us :)
Avaliações de produto
Nuria Arocas
Jerseytravel
3 years ago
Than you for the 5-star review and keep coming back to us :)
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
