Failed to actually deliver the goods I paid for, despite 2 telephone calls complete failure even to call me back with update on delivery. I will now be seeking a full refund since having to go...
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Fleur
JDP
6 years ago
Hi David, Firstly, I would like to apologise in the delay for your order. I understand one of my colleagues has spoken to you explaining that our courier had misplaced your order and couldn't let us know of an update, despite us chasing them.We got an answer this morning, saying that they found your order and it is going to be delivered this afternoon. After speaking with my colleague we know that you have purchased the item elsewhere now, therefore we have issued a full refund on your order and have asked the couriers not to deliver. We deliver using a variety of transport options, including our own vehicles and courier services. In this instance your order got sent on a third party courier and we will be passing on your comments with the issue to them and our sales team, so we can try to prevent this situation from happening again.I apologise for any inconvenience that this may have caused and hope it doesn't put you off from ordering with us again. If you need anything for your next project, please get in touch as our sales team would be more than happy to assist you with this!Kind RegardsFleur
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JP
John Poole
Verificado pela Feefo
Romsey
6 years ago
O que John Poole disse sobre a JDP:
Very Satisfied, Excellent service.
Delivery on Time, Good product and prices, Very friendly and helpful delivery driver.
Fleur
JDP
6 years ago
Thank you John for the excellent review! Very much appreciated! :D
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MB
Mark Burns
Verificado pela Feefo
6 years ago
O que Mark Burns disse sobre a JDP:
got what I wanted when I wanted it.thanks JDP
Fleur
JDP
6 years ago
Thank you Mark! If you need us again you know where we are! :D
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JS
James Shrives
Verificado pela Feefo
6 years ago
O que James Shrives disse sobre a JDP:
Friendly & efficient service.
Fleur
JDP
6 years ago
Thanks James for the good review! Much appreciated :D
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AC
Andrew Cunning
Verificado pela Feefo
gloucester
6 years ago
O que Andrew Cunning disse sobre a JDP:
great service
Fleur
JDP
6 years ago
Thanks Andrew for the 5-stars!
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JM
Julie Miller
Verificado pela Feefo
6 years ago
O que Julie Miller disse sobre a JDP:
Super quick and efficient
Fleur
JDP
6 years ago
Those comments Julie are exactly what we want to hear! So thank you :D
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JD
John Dawson
Verificado pela Feefo
6 years ago
O que John Dawson disse sobre a JDP:
Prompt efficient service
Prompt efficient service
Fleur
JDP
6 years ago
Thanks John for the review! :D
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BW
Bryan Whiting
Verificado pela Feefo
Bournemouth
6 years ago
O que Bryan Whiting disse sobre a JDP:
Easy to use website. Reliable quick service.
Fleur
JDP
6 years ago
Thanks Bryan for the 5-stars! We aim to provide a speedy service and its great to hear we did just that! :D
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AS
ANTONY SMITH
Verificado pela Feefo
6 years ago
O que ANTONY SMITH disse sobre a JDP:
Super quick delivery
Fleur
JDP
6 years ago
Thanks Antony for the review! Much appreciated! :D
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JB
Janie Burgess
Verificado pela Feefo
6 years ago
O que Janie Burgess disse sobre a JDP:
They did what they said they would do and delivered a good product in a timely manner and the pipe was very affordable in comparison High street retailer who charge proportionately. Good service and...
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Fleur
JDP
6 years ago
Thanks Janie for the great review! Its great to hear you would use us again! If you need any help in the future feel free to contact us, we would be delighted to help! :D
For more than 45 years, and together with 27 branches across the UK, first class customer service, technical knowledge and extensive product ranges is how customers have come to know, trust and rely on JDP for all their project needs.
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Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
For more than 45 years, and together with 27 branches across the UK, first class customer service, technical knowledge and extensive product ranges is how customers have come to know, trust and rely on JDP for all their project needs.
