Seamless, from the initial call through to delivery . Diane at the store was very helpful , sending links so I could view products and also sent my Single Hanging Cocoon Cover by Royal Mail tracked...
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Diane
JB Furniture
2 months ago
Hi J,
Thanks for taking the time to give feedback. We're really pleased to hear you're happy with your new cocoon cover along with the overall excellent service you received from JB. Thanks again.
Hi A,
Thank you for taking the time to give feedback. We're delighted to hear your new Voyager parasol arrived quickly and you're happy with it. We hope you enjoy your garden parasol for many summers to come.
Wonderful experience from the original call with Diane @ JB to the very pleasant delivery driver Chris. The dining set is absolutely superb.
Diane
JB Furniture
2 months ago
Hi T,
Thank you so much for taking the time to write a 5 star rated review. We're thrilled to hear you're happy with your new Chedworth dining set along with the overall excellent service you received from JB. Enjoy your new garden furniture.
Bit of a hiccup on email communication, but this was sorted out very efficiently and generously by a senior person.
Diane
JB Furniture
2 months ago
Hi Tim,
Thank you for taking the time to give feedback. Obviously we're as disappointed as you are. We will launch an investigation today which should help us resolve the problems you've had. Can you please confirm the email address you used to send photo's and messages. Thank you.
Excellent communication and delivery service was very helpful and on time
Diane
JB Furniture
2 months ago
Hi S,
Thank you so much for your 5 star rated review. We're delighted to hear you're happy with your new Voyager parasol along with the overeall excellent service you've received. We hope you continue to enjoy your new parasol for many summers to come.
Avaliações de produto
Data da compra: 03/07/2026
1
Compartilhar
Consumidor confiável
Verificado pela Feefo
3 months ago
Arrived promptly.
Diane
JB Furniture
3 months ago
Hi C,
Thanks for taking the time to write a 5 star rated review. We're thrilled to hear you're happy with your new Lichfield parasol which we hope you enjoy for many summers to come.
Booking porcess was fine, but once a confirmation was received no further updates until the day before delivery, just left in the dark
Diane
JB Furniture
3 months ago
Hi M,
Thanks for taking the time to write a review. We're sorry to hear you were not happy with our communication. During our very busy summer months we process orders as quickly as possible. We received your order on 19th June and delivered to you around 9-10 working days later. We will look at our systems again to see if improvements can be made. We hope you enjoy your new Chedworth dining & bistro set for many summers to come.
Faultless service, great delivery and great communication
Diane
JB Furniture
3 months ago
Hi Anita,
Thanks for your 5 star rated feedback. We're really pleased to hear you're happy with your new Chedworth bistro set along with the overall excellent service you received from both our sales and delivery teams. We hope you enjoy your new garden furniture for many years to come.
Hi Barry,
Thanks for your 5 star rated fedback. We're realled pleased to hear you're happy with your new Chedwoth footstools which we hope you enjoy for many years to come.
The communication was excellent, as was the courier. The parasol also arrived very quickly.
Diane
JB Furniture
3 months ago
Hi A,
Thank you for sharing your experience with us. We are happy to hear you recieved your parasol quickly and on the whole you are pleased with it. We will report the damage to our supplier and contact you.
Consumidor confiável
3 months ago
Very quick and very positive response from JB. Very impressive indeed. I highly recommend them as their customer service is excellent.
Diane
JB Furniture
3 months ago
Hi A,
We're really pleased to hear you're happy with our response. Thanks again for your review.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
