After 9 weeks, several phone calls - emails are answered sporadically - the result is a set of 2 test packs of cards for nearly £70.
One set has inconsistent colours, I was told due to a problem...
Ler mais
Jake
Ivory Graphics Limited
5 years ago
Hi,
I was both sorry and very disappointed to read that you were unhappy with the level of service offered. Truthfully, I really do feel like Ivory has done everything possible to help you.
The artwork supplied to us had each card designed with a completely different CMYK colour mix, our studio advised that if they were aren’t all the same colour the final product will not be as desirable and offered to help multiple times, but you insisted on running the artwork in this state, which unfortunately resulted in the first test pack having cards with varying shades of blue and orange.
For the second test pack the studio actually went through each card and made sure every colour was the exact same CMYK mix, the feedback I got from yourself when we delivered in December was very positive and I suspect your reason for writing this review was because in a conversation yesterday where it was explained that test pack refunds are taken off the price of the full run and you were unable to proceed.
If you would like any help or to go over anything covered here you are more than welcome to give me a call or pop me an email
Thank you,
Jake
Avaliações de produto
Jake
Ivory Graphics Limited
5 years ago
Hi,
I was both sorry and very disappointed to read that you were unhappy with the level of service offered. Truthfully, I really do feel like Ivory has done everything possible to help you.
The artwork supplied to us had each card designed with a completely different CMYK colour mix, our studio advised that if they were aren’t all the same colour the final product will not be as desirable and offered to help multiple times, but you insisted on running the artwork in this state, which unfortunately resulted in the first test pack having cards with varying shades of blue and orange.
For the second test pack the studio actually went through each card and made sure every colour was the exact same CMYK mix, the feedback I got from yourself when we delivered in December was very positive and I suspect your reason for writing this review was because in a conversation yesterday where it was explained that test pack refunds are taken off the price of the full run and you were unable to proceed.
If you would like any help or to go over anything covered here you are more than welcome to give me a call or pop me an email
Thank you,
Jake
Data da compra: 09/11/2020
0
Compartilhar
CR
Carina Ryba
Verificado pela Feefo
5 years ago
O que Carina Ryba disse sobre a Ivory Graphics Limited:
The second time I ordered everything was absolutely perfect. The price was better then last time, the communication was great and fortcoming and the shipment was very fast. Also, no item was damaged...
Ler mais
Avaliações de produto
Data da compra: 16/12/2020
2
Compartilhar
AM
Annalese Murray
Verificado pela Feefo
5 years ago
O que Annalese Murray disse sobre a Ivory Graphics Limited:
Very happy with the service. Generally a good response time of 1-2 days (in times of Covid). Overall, the cards were good quality except for the box in my test sample but they have made sure for the...
Ler mais
Avaliações de produto
Data da compra: 28/10/2020
0
Compartilhar
CS
Cathy Shelbourne
Verificado pela Feefo
5 years ago
Mídia carregada
Exibir todas as mídias (1)
O que Cathy Shelbourne disse sobre a Ivory Graphics Limited:
I really enjoyed working with Ivory. They were consistently helpful, and despite the pandemic and changes to working procedures, the Monumental Maritime Heroes cards, leaflet and presentation box are...
Ler mais
Avaliações de produto
Data da compra: 21/08/2020
0
Compartilhar
LB
Linny Biforth
Verificado pela Feefo
5 years ago
O que Linny Biforth disse sobre a Ivory Graphics Limited:
Amazing customer service, a few hiccups but everything was always sorted out excellently. Thanks!
Avaliações de produto
Data da compra: 16/11/2020
0
Compartilhar
PF
Patricia Fitzgerald
Verificado pela Feefo
Dublin
5 years ago
Mídia carregada
Exibir todas as mídias (5)
O que Patricia Fitzgerald disse sobre a Ivory Graphics Limited:
Absolutely delighted with the Oracle Decks that I got from Ivory Graphics. Jake and Sophie and the team were wonderful to deal with and very helpful every step of the way. My customers love them!
Avaliações de produto
Mídia carregada
Exibir todas as mídias (5)
Data da compra: 09/10/2020
0
Compartilhar
AF
Angelia Fox
Verificado pela Feefo
Ireland
5 years ago
O que Angelia Fox disse sobre a Ivory Graphics Limited:
The guys in Ivory couldn’t have been more helpful or efficient. Such a pleasure to work with. I was delighted with the cards I’d ordered and they arrived when they said they would. Happy to highly...
Ivory Graphics is one of the UK’s leading Playing Card Printers. We manufacture all types of custom playing cards from one pack upwards. We cater for a one off gift to the design and production of a completely new game.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Ivory Graphics is one of the UK’s leading Playing Card Printers. We manufacture all types of custom playing cards from one pack upwards. We cater for a one off gift to the design and production of a completely new game.
