Very good service, Christine, our booking agent very friendly. Thanks.
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Consumidor confiável
Verificado pela Feefo
12 years ago
The lady who dealt with our enquiry ( ref 124 ) was very
helpful and had…
The lady who dealt with our enquiry ( ref 124 ) was very
helpful and had followed-up our booking to check if we had
received our E-mail documents ( we hadn't ).
She ensured they were sent again and...
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Consumidor confiável
Verificado pela Feefo
12 years ago
Whilst staff on the phone were very polite the booking that was made for us…
Whilst staff on the phone were very polite the booking that was made for us was not as we required, because Holiday Gems do not provide an itemised bill we did not discover this until we were on...
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Holiday Gems
Holiday Gems
12 years ago
We believe that this was received as a formal complaint and a letter of resolution should now have been received.
Consumidor confiável
12 years ago
Yes I have received a letter replying to my complaint, however Holiday Gems have not resolved either problem, they blame the airline for the seat problem and can not give us an itemised bill - which may have alerted us to the problem. They have given us a £100 voucher off another booking - I doubt we will be using it
Holiday Gems
Holiday Gems
12 years ago
Whilst we will not enter into public debate we would advise that final documents showed exactly the services booked and no query was made prior to departure. Our voucher was a goodwill gesture and of course it will remain valid for the dates advised.
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Consumidor confiável
Verificado pela Feefo
12 years ago
everything worked well
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Consumidor confiável
Verificado pela Feefo
12 years ago
girl was really helpful and polite a pleasure to do business with will use again
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Consumidor confiável
Verificado pela Feefo
12 years ago
The service that Carol gave us in finally booking our trip to Egypt was very…
The service that Carol gave us in finally booking our trip to Egypt was very good.
Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments regarding the sales process. We are sure that your holiday will proceed just as smoothly.
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Consumidor confiável
Verificado pela Feefo
12 years ago
The booking process via telephone was easy and i was well assisted by the HolidayGems…
The booking process via telephone was easy and i was well assisted by the HolidayGems team. Thereafter, documents were sent via email in good time and lots of information about transfers, flights...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your positive comments. Our agents are always willing to assist with hotel information based on their personal experience or from feedback our clients, therefore it is rewarding to note that one of our best selling hotels in Corfu 'ticked all the boxes'.
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Consumidor confiável
Verificado pela Feefo
12 years ago
fine telephone booking, but holiday not till feb.2014 so until done, more comments on service…
fine telephone booking, but holiday not till feb.2014 so until done, more comments on service inappropriate
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Consumidor confiável
Verificado pela Feefo
12 years ago
everything went to plan and we were happy with the service. we will definitely use…
everything went to plan and we were happy with the service. we will definitely use your company again.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
