Never used before but hope to so again in the future
Pleased with holiday cost and quick service
0
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MS
Mrs Sharon Sampson
Verificado pela Feefo
3 years ago
O que Mrs Sharon Sampson disse sobre a Holiday Gems:
Customer service was excellent...
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MH
Mr Paul Harvey
Verificado pela Feefo
3 years ago
O que Mr Paul Harvey disse sobre a Holiday Gems:
Quick and easy to book.all documents sent within minutes.
0
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MB
Miss Johanna Ballard
Verificado pela Feefo
Turkey
3 years ago
O que Miss Johanna Ballard disse sobre a Holiday Gems:
David- thank you for being so thorough 😊
David was extremely helpful. He called me out of office hours on a Sunday and really took his time to find me the best deal. Really lovely guy! I would definitely deal with Holiday Gems again because...
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Consumidor confiável
Verificado pela Feefo
3 years ago
Great service
Once again holiday gems got .me the holiday I wanted at the best price and the website Improvements made it easier and quicker, well done.
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Consumidor confiável
Verificado pela Feefo
3 years ago
Brilliant & helpful staff
Brilliant customer service I will definitely be booking with them again.
I requested a change of hotel and this was done straight away and all amended paperwork was sent.
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MB
Mrs Maureen Briley
Verificado pela Feefo
3 years ago
O que Mrs Maureen Briley disse sobre a Holiday Gems:
Airport , transfers and hotel all were very good and organised .
We would definetly return again
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MJ
Mrs Sharon Jordan
Verificado pela Feefo
3 years ago
O que Mrs Sharon Jordan disse sobre a Holiday Gems:
Great holiday agents
So easy to choose a holiday. Very easy to book. Great payment methods. Well done
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MH
Mrs Safie Hyusein
Verificado pela Feefo
3 years ago
O que Mrs Safie Hyusein disse sobre a Holiday Gems:
This was the worst ever experience. We paid for 5 nights but stayed for 4 because last minute it turned out that actually our flight was after midnight but we still had to pay for the night we didn't...
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Review Team
Holiday Gems
3 years ago
Mrs Hyusein you had a conversation with our agent as the price of the package had gone up and you were told of the extra cost if you wanted the 5 nights. Instead of 5 nights you accepted 4 at the same price and the possibility of arranging a late check out. 4 nights were confirmed on your paperwork so you were aware before travel. Our agent called to discuss the solution before you agreed as this is our process and we are sorry if you did not fully understand the situation.
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MC
Mr Steven Cutts
Verificado pela Feefo
3 years ago
O que Mr Steven Cutts disse sobre a Holiday Gems:
Once we were booked we went the next day & had a great holiday
Ok so the evening before we actually booked you advertised a deal flying from luton which we went for
We got not confirmation untill 7...
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Review Team
Holiday Gems
3 years ago
Hello Steven, many thanks for your feedback. You will have seen from our website that it can take up to 72 hours to get all of the suppliers to confirm arrangements you select and we provide this information openly to customers so an informed decision may be made before committing. We also fully advise the process about offer costs and availability which we hope does not lead to customers being disappointed or upset. We are very pleased you otherwise had a great holiday.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
