1st person who I spoke to wasn’t any help but after contacting customer services again the lady was beyond helpful
Review Team
Holiday Gems
4 years ago
We do apologise if the service given was not to your expectations initially. However, thank you for recognising the efforts and service given by our customer service agent - it is always appreciated.
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Mr Kenneth Leaf
Verificado pela Feefo
4 years ago
O que Mr Kenneth Leaf disse sobre a Holiday Gems:
easy website
booked on line
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Mr Aaron Morton
Verificado pela Feefo
4 years ago
O que Mr Aaron Morton disse sobre a Holiday Gems:
The hotel was really bad
Review Team
Holiday Gems
4 years ago
On behalf of the suppliers, we do apologise if the hotel booked was not as expected. It is unfortunate that the review is based on the hotel standards rather than our service. We do note, however, that no complaint was made to our 24/7 number from resort which has denied us and our suppliers the opportunity to address the matter immediately which may have resulted in a more positive outcome.
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Miss Julia Stevens
Verificado pela Feefo
4 years ago
O que Miss Julia Stevens disse sobre a Holiday Gems:
Really easy and Helpful booking will use again.lets see what the holiday is like.the same I hope.
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Consumidor confiável
Verificado pela Feefo
4 years ago
Thank you Holiday Gems!
Nathan who contacted me was fantastic, very helpful and made sure we got the room type we had specified which was very important to us! Thank you very much! Can’t wait to go on holiday in May!...
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Miss Kady Service
Verificado pela Feefo
Palms Mallorca
4 years ago
O que Miss Kady Service disse sobre a Holiday Gems:
Nathan was extremely helpful over the telephone when providing us with information about the holiday we had picked , ensuring us it had all been confirmed and checking our details. High level of...
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Mr Alex Kinnaird
Verificado pela Feefo
4 years ago
O que Mr Alex Kinnaird disse sobre a Holiday Gems:
Excellent service
Very quick and easy process all of the way through. I would definitely use this company again without hesitation.
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Consumidor confiável
Verificado pela Feefo
4 years ago
A very easy company to deal with and honest, will recommend to everybody
Nathan who dealt with my inquiry was very helpful, no pushy sales patter, answered all my questions straight away, gave me a really good price so booked it immediately, 5/5
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Mr JEFFREY KENYON
Verificado pela Feefo
Buntingford
4 years ago
O que Mr JEFFREY KENYON disse sobre a Holiday Gems:
Great, a quick phone back and all was arranged as per the website
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Consumidor confiável
Verificado pela Feefo
4 years ago
Lily was great when I was booking.
Yes definately already recommending them as price was so reasonable
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
