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Avaliações de Hays Travel Ltd

http://www.haystravel.co.uk

Serviço

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Exibindo todas as 428,337 avaliações

Consumidor confiável

13 years ago

Very good service and really good help by angel

Consumidor confiável

13 years ago

The telesales/communication was a good level of customer service.

Consumidor confiável

13 years ago

Leo was very helpful and made the process easy.

Consumidor confiável

13 years ago

My holiday went without hitch , I would use them again

Consumidor confiável

13 years ago

Great, friendly and very helpful.

Consumidor confiável

13 years ago

very helpful, will use again

Hays Travel Ltd

13 years ago

Thank you for your positive comments. Have a great Holiday! Customer Relations Department

Consumidor confiável

13 years ago

informative and explained things well

Hays Travel Ltd

13 years ago

We aare happy to hear your booking experience was a pleasure. We hope you have a wonderful holiday! Customer Relations Department

Consumidor confiável

13 years ago

Very good telephone service has been let down by the fact that I have still…

Very good telephone service has been let down by the fact that I have still not received a booking confirmation and I am now wasting time trying to chase them up.

Hays Travel Ltd

13 years ago

Ms Aston,your feedback is very much appreciated. Please note though that email confirmations can take up to 48 hours to be sent as sometimes we might have to wait for vouchers to come from our suppliers. Thank you, Purpletravel.co.uk

Consumidor confiável

13 years ago

I appreciate your response, however this information was not relayed at the time. Furthermore, I think that an email from Purple Travel giving details of the holiday booked immediately upon booking which can then be followed by a second email when the vouchers etc have arrived, would provide better customer service.

Consumidor confiável

13 years ago

The only down side when I called back the price I had been quoted had…

The only down side when I called back the price I had been quoted had changed by over £100

Hays Travel Ltd

13 years ago

Thank you for your feedback. Unfortunately, prices can increase over a few hours, especially when it comes to airlines and flights. Many thanks for booking with us and we wish you a very enjoyable holiday! Customer Relations Department

Consumidor confiável

13 years ago

same as any online booking service

Hays Travel Ltd

13 years ago

Many thanks for your feedback. It is extremely important that we phonetically spell check all names and other important details, as if they are incorrect or different to passports there may well be a charge to correct the name or the customer may be refused boarding at the airport. We have a company procedure in place to ensure that all details are phonetically checked so every aspect of your holiday runs smoothly. Customer Relations Department

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