Refusal to give Cash Refunds is a breach of the law and your own Terms and Conditions.
ABTA accept cash refunds must be given if requested for holidays that are cancelled by Tour Operators.
Data da compra: 30/01/2020
34
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Consumidor confiável
6 years ago
Very pleased you have been able to move our trip to 2021.
Can we have the same cabin number please?
Data da compra: 19/05/2019
5
Compartilhar
Consumidor confiável
6 years ago
Clarify situation regarding cancellation of the holiday. I am still waiting to hear from someone regarding a holiday that was obviously not going to take place due to travel restrictions.
Data da compra: 15/01/2020
7
Compartilhar
MA
Mr A Addison
6 years ago
O que Mr A Addison disse sobre a Great Rail Journeys:
Really need more frequent updates on what their advice is regarding not being able to travel. Be far more pro-active with what the current options are regarding pausing, moving, cancelling our...
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Data da compra: 07/02/2020
6
Compartilhar
CH
Carrie Hill
Bath
6 years ago
O que Carrie Hill disse sobre a Great Rail Journeys:
The message was sad, of course, canceling our imminent holiday but was to have been expected. Immediately offered a new date, which suited us fine, so all good in the end. .
Data da compra: 07/08/2019
4
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Consumidor confiável
6 years ago
Booking done well.
Data da compra: 10/02/2020
6
Compartilhar
MR
Mr A Ritchie
Milton Keynes
6 years ago
O que Mr A Ritchie disse sobre a Great Rail Journeys:
Throughout the whole episode of dealing with this company I have found it very stressful. We were due to travel to Scotland late April, my husbands is 74 and all advice from the government was not to...
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Data da compra: 15/01/2020
9
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MB
Mr D Brewer
6 years ago
O que Mr D Brewer disse sobre a Great Rail Journeys:
Great rail appear to be running their clients out of time to cancel a booked trip in Scotland during this crisis. An alternative has not been offered.
They say their own insurance policy sold by and...
We have an unrivalled knowledge and understanding of escorted holidays by rail, as we have more than 30 years of experience in organising them - yet we appreciate that many of our customers have never been on an escorted tour before, nor have they ever travelled as part of a group. In this section of the website we aim to address many of the questions you may have about Great Rail Journeys and our tours - and why you should travel with us.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
We have an unrivalled knowledge and understanding of escorted holidays by rail, as we have more than 30 years of experience in organising them - yet we appreciate that many of our customers have never been on an escorted tour before, nor have they ever travelled as part of a group. In this section of the website we aim to address many of the questions you may have about Great Rail Journeys and our tours - and why you should travel with us.
