Thank you Kimberly for posting your feedback. I am delighted to hear the GoTo seat is working well for your son and he is enjoying the independence the seat brings.
Regards,
The Firefly Team
I appreciate the discount code and free shipping. I received my order in no time.
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you Stephanie for posting your review. I am glad to hear you are happy with the Firefly service.
We will certainly take on board the feedback you have provided on the use of the GoTo seat in a trolley.
Regards,
The Firefly Team
Delivery was lost and we had to chase up FedEx to track it down. Seems it had been sat in local Post Office depot for 8 days and they didn't let us know 👎
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for taking the time to post your feedback.
I sincerely apologise for what happened with the delivery of your product, this is something that does not happen often. We hope that once you received the Playpak you were happy with it!
Regards,
The Firefly Team
They were very quick to get us our upsee. It was great!
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for posting your feedback on the Upsee. It is great to hear your son is able to use the Upsee to walk and I hope you continue to have a lot of fun using this product.
Regards,
The Firefly Team
Thank you for your feedback Elizabeth- we really appreciate it.
I am delighted to hear the GoTo seat has made things a lot easier for you and your family.
Regards,
The Firefly Team
I received an unsolicited order for another person (with my address) after receiving my Scooot. I notified Firefly customer service (which I am not even required to do) and they told me to go ahead...
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Fireflyfriends
Fireflyfriends - UK
10 years ago
thank you for sharing your feedback with us.
I am sincerely sorry for what you experienced-I hope this has not put you off ordering from us in the future. I can assure you this is a very rare occasion and we understand it caused you some hassle.
If you need any help assembling the Scooot please do not hesitate to contact us on 02892600750 or email enquiries@fireflyfriends.com
Regards,
The Firefly Team
thank you for posting such positive feedback. I am delighted to hear your son is really enjoying the independence that comes with using the Playpak.
Regards,
The Firelfy Team
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
