Any issues I have ever had have been dealt with quickly and sensitively by the customer services team and or had additional support via the Admin on the Facebook groups. The support I’ve received...
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Kate
OvuSense
2 years ago
Hi Kirsty,
Thank you so much for taking the time to leave such wonderful comments!
It really does make our day to hear when a customer has had such a positive experience. From our Customer Support Agents and Social Media Admin through to our Nursing Team, our main objective is to listen to our customers’ needs and provide them with the highest standard of support.
I am so pleased that we were able to assist with your connectivity issues and that you were able to retrieve valuable data. Sadly, we hear too often that the NHS isn't providing the much needed care and treatment for patients along their fertility journey, so it's amazing that you were able to conceive with the help of OvuSense!
Thanks for sharing your experience with us and we look forward to assisting you again soon.
Best wishes,
Kate S
Customer Support Advisor
1
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RC
Rebecca Conchie
Verificado pela Feefo
2 years ago
O que Rebecca Conchie disse sobre a OvuSense:
Can’t recommend them highly enough!
Each and every person I’ve spoken to via email from the OvuSense team has been brilliant. They’re super helpful, very efficient and always make you feel like they have time to answer your queries....
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Linsay
OvuSense
2 years ago
Hi Rebecca,
Thank you so much for leaving such kind feedback!
I am delighted to hear that I was able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Compartilhar
FD
Fatima Desai
Verificado pela Feefo
2 years ago
O que Fatima Desai disse sobre a OvuSense:
Excellent and prompt customer service.
Queries are responded to almost immediately.
Linsay
OvuSense
2 years ago
Hi Fatima,
Thank you so much for leaving such kind feedback!
I am so pleased that I was able to resolve the issue for you, promptly. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
2 years ago
Always really helpful customer service team - I accidentally ordered the wrong kit and they sorted it for me there and then! They even followed up with me the next day to advise my issue was sorted...
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Linsay
OvuSense
2 years ago
Hi,
Thank you so much for leaving such kind feedback!
I am so pleased that I was able to resolve the issue for you, promptly. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Compartilhar
DA
David
Verificado pela Feefo
2 years ago
O que David disse sobre a OvuSense:
Excellent product and after sales
You cannot the fault the product and customer service from this company. We have been using it for about 18 months now and the support has been incredible. Most recently with Linsay.
Linsay
OvuSense
2 years ago
Hi David,
Thank you so much for leaving such kind feedback!
I am so pleased that I was able to resolve the issue for you, promptly. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
2 years ago
Customer Service is Fantastic! Highly recommend
Fantastic, I’m a new customer and have had to contact twice, each time my question has been answered within 5 minutes and resolved fully! Honestly can not fault the service at all, and if anyone was...
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Linsay
OvuSense
2 years ago
Hi,
Thank you so much for leaving such kind feedback!
I am delighted to hear that I was able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Compartilhar
JG
Jennifer Gibbon
Verificado pela Feefo
2 years ago
O que Jennifer Gibbon disse sobre a OvuSense:
It is good and helps u know ur cycle
Linsay
OvuSense
2 years ago
Hi Jennifer,
Thank you so much for leaving such kind feedback!
I am delighted to hear that I was able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
2 years ago
Great!
Professional and fast.
Linsay
OvuSense
2 years ago
Hi,
Thank you so much for leaving such kind feedback!
We are delighted to hear that we were able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
2 years ago
It was great to get the answers I was looking for in a fast and clear worded way. Thank you so much ovusense team. I love your products and your customer service.
Linsay
OvuSense
2 years ago
Hi,
Thank you so much for leaving such kind feedback!
I am so pleased that we were able to resolve the issue for you, in a timely manner. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Compartilhar
HG
Holly Goddard
Verificado pela Feefo
2 years ago
O que Holly Goddard disse sobre a OvuSense:
Lindsay was great :)
I was worried I was doing something wrong so I messaged customer support, Lindsay replied within the hour and let me know you need to download the data every morning, I managed to do it straight away...
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Linsay
OvuSense
2 years ago
Hi Holly,
Thank you so much for leaving such kind feedback!
I am delighted to hear that I was able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
