Hi,
Thank you for your feedback and for taking the time to share your experience.
We’re sorry to hear that the wall controller didn’t fit your existing mounting block. While the controller is designed to match the size of a standard Clipsal wall plate, which is a common industry standard, we do understand that installation requirements can vary from home to home.
To ensure transparency, we’ve included the detailed installation manual in the product listing here:
https://fansonline.com.au/wp-content/uploads/2024/12/wall-control-installation-guide-2.0.pdf, which outlines the exact dimensions of the wall control. We always recommend reviewing this guide prior to purchase to confirm compatibility with your setup.
Our team is also available via phone, email, and live chat to assist with any specific requirements or queries before and after purchase. Please don’t hesitate to reach out – we’re here to help for any further queries you may have: https://fansonline.com.au/contact-us
Warm regards, The Fansonline Team
