Thanks for the feedback and whilst we appreciate that service in the event of a breakdown is at the core of what we do, we are also keen in the first instance to find out about your recent booking experience and the level of cover you bought as that aids others in making an informed choice,
For instance
- Why did you choose our cover?
- Did you find our website easy to use when looking for the right breakdown cover?
- Were there enough options for you to choose from?
- Did you feel that the breakdown insurance was worth the value?
- If you spoke to an agent, were they clear and informative about the options available?
- What made us stand out against the other options available online
We provided this information in our original email asking for your initial feedback and in that message, we also mentioned that if you, unfortunately, experienced a breakdown, we would send you a separate request to review the in situ service and follow-up you received while you were abroad.
Kind Regards
Paul Quigley
Customer Services Manager
