Inconsistent coal quality. Poor knowledge regards what is required for an open fire WITH back bolier vs open fire only. Delivery reliability hit and miss. Website poor for 21st century standards...
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Coals2U
Coals2U
11 years ago
We’re really sorry to hear that you've had a bad experience with Coals2U. The happiness of our customers is paramount to our business and we can see that we've let you down. Please accept our apologies for the quality of the fuel you received. Due to coal being a natural product, it’s sometimes hard to exactly control the quality, though all of our coal is strictly screened and washed before being bagged. If you’d like to talk about this further, please don’t hesitate to contact us by calling 0845 450 1474, or emailing feedback@cplindustries.co.uk. Thank you for bringing these issues to our attention. Improving our service where necessary is very important to us and your feedback is vital to helping us achieve it.
Warm Regards
Rebekah
Avaliações de produto
rebekah.barnett@cplindustries.co.uk
Coals2U
11 years ago
We’re really sorry to hear that you've had a bad experience with Coals2U. The happiness of our customers is paramount to our business and we can see that we've let you down. Please accept our apologies for the quality of the fuel you received. Due to coal being a natural product, it’s sometimes hard to exactly control the quality, though all of our coal is strictly screened and washed before being bagged. If you’d like to talk about this further, please don’t hesitate to contact us by calling 0845 450 1474, or emailing feedback@cplindustries.co.uk. Thank you for bringing these issues to our attention. Improving our service where necessary is very important to us and your feedback is vital to helping us achieve it.
Data da compra: 27/01/2015
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Consumidor confiável
Verificado pela Feefo
11 years ago
The ordering process is simple; prices are competitive and delivery is always on time.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
