An internet order placed on 18th May is not yet delivered in spite of at telephone call to chase up delivery made before the end of May. I was assured delivery would be during week beginning 1st June...
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Coals2U
Coals2U
11 years ago
We're sorry to hear that you've had a bad experience with us this year. As stated in our delivery information, delivery during promotional times can be up to 20 working days. Unfortunately it seems that we have failed to communicate this to you. Thank you for your feedback, without it we cannot see the areas in which improvement is required.
Warm Regards
Rebekah
We're sorry that you weren't happy with the performance of the Firebuilders you received. You should have received an email from us back in June with a little gift to say sorry. If you haven't received this please feel free to contact me directly. Thank you for taking the time to leave your feedback.
Warm Regards
Rebekah
Avaliações de produto
rebekah.barnett@cplindustries.co.uk
Coals2U
11 years ago
We're sorry that you weren't happy with the performance of the Firebuilders you received. You should have received an email from us back in June with a little gift to say sorry. If you haven't received this please feel free to contact me directly. Thank you for taking the time to leave your feedback.
Delivery driver (different to the usual excellent driver) was rude and uncooperative.
Coals2U
Coals2U
11 years ago
Please accept our apologies, we're sorry to hear that you found your driver to be rude and uncooperative. I’ll ensure that this is investigated. If you find that this happens again, please don’t hesitate to contact us by calling 0845 450 1474, or by emailing feedback@cplindustries.co.uk. Thank you for taking the time to leave your feedback.
Warm Regards
Rebekah
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
