Customer services responded very quickly to my query about not being able to track my order . But paid for 2-3 working day delivery which arrived late,
Chelsea Peers
Chelsea Peers
6 years ago
Hi There, So sorry for the late delivery of your order. Due to the demand of Black Friday and the Christmas holidays the shipping network has been at great strain. As a company we do everything in our power to get all our orders out on time for the greatest satisfaction for all our customers. We deeply apologies for the delays and we hope this is understandable. If you wish to discus this further please email info@chelseapeersnyc.com and they would be more then happy to talk through the issue with you. :) Merry Christmas! Lots of Love, The Chelsea Peers Team **
Cancelled my order because item was not in stock. Did refund me straight away, no issues there, but ultimately should not be possible to order item if it is not in stock. As this was my first order...
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Chelsea Peers
Chelsea Peers
6 years ago
Hi There, So sorry for the inconvenience, as we are a small company the rush of Black Friday caused for a slight stock error, which has now been resolved. Due to the inconvenience we are more then happy to reinstate your 20% discount so that it doesn't have to go to waste. We can only apologies for the experience you went through and we are more then happy to resolve this with you in the most appropriate manor. Feel free to give us a call on 02039908282 or give us an email on info@chelseapeersnyc.com and we can get this resolved ASAP for you :).
Thank you!
The Chelsea Peers Team **
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