From first timers to dedicated trainers, we make modern classic apparel for all cyclists. Chapeau!
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Chapeau! não é mais um cliente ativo da Feefo
Exibindo todas as 1,546 avaliações
Consumidor confiável
4 years ago
At time of writing this review I haven't received my order I appreciate I placed it just before a bank holiday weekend however it's hard to give a good review when haven't received your order.
Ian
Chapeau!
4 years ago
Hi, we apologise for any inconvenience this may have caused. We have been in contact with Royal Mail and they have been hit with Covid quite badly all across the U.K and this is affecting most of the 24 and 48-hour deliveries.
Your order was dispatched on the 4th using our basic delivery service which means we are on day 5 of the 3-5 working days which we normally allow. To accommodate for potential Covid delays If your order still hasn't arrived by the end of this week please do give us a call on 01363 85617.
We appreciate that receiving our review email before your items have arrived is irritating, and we have now adjusted our email service to accommodate for bank holidays and any other minor delays going forward.
Thank you for taking the time to leave your review, we appreciate your feedback.
Chapeau were very good in keeping me informed about my order, but ordered the item on 30th December and its now 7th January and still not received the parcel from Royal mail. Royal Mail are letting...
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Ian
Chapeau!
4 years ago
Hi, we are glad to hear that you had great customer service and we apologise for any inconvenience this may have caused. We have been in contact with Royal Mail and they have been hit with Covid quite badly and this is affecting most of the 24 and 48-hour deliveries.Your order was sent out on the 31st using our basic delivery service which means we are on day 4 of the 3-5 working days which we normally allow. If your order still hasn't arrived by next week please do give us a call.Thank you for taking the time to leave your review, we appreciate your feedback.
Excellent customer service and amazing refund policy
Data da compra: 26/12/2021
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Consumidor confiável
4 years ago
Very speedy service and great product.
Data da compra: 26/12/2021
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Consumidor confiável
4 years ago
Despite emails saying my garment has been dispatched I have not received it yet
Ian
Chapeau!
4 years ago
Hi, we apologise for any inconvenience this may have caused. We have been in contact with Royal Mail and they have been hit with Covid quite badly and this is affecting most of the 24 and 48-hour deliveries.Your order was sent out on the 31st using our basic delivery service which means we are on day 4 of the 3-5 working days which we normally allow. We have emailed you the Royal Mail tracking information, if your order still hasn't arrived by next week please do give us a call.Thank you for taking the time to leave your review, we appreciate your feedback.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
