CarFinance 247 não é mais um cliente ativo da Feefo
Exibindo todas as 3,415 avaliações
Consumidor confiável
Verificado pela Feefo
12 years ago
The service given by Steve Coulthard was fantastic. He was courteous, polite, friendly & proffessional…
The service given by Steve Coulthard was fantastic. He was courteous, polite, friendly & proffessional at all times. He is a credit to your company.
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Consumidor confiável
Verificado pela Feefo
12 years ago
My advisor never gave full details.. Things were addaed on everytime i called,
My advisor never gave full details.. Things were addaed on everytime i called,
Carfinance247
CarFinance 247
12 years ago
I'm sorry to hear that you received a poor experience with CarFinance247. We pride ourselves on offering the best customer service in our sector and we do take negative feedback / complaints very seriously.
I'll be passing this review onto our Sales Director who will talk to the individual sales person that you dealt with to get a further understanding of the issues you faced.
If you could elaborate on the "things were added on" comment so i have further information that would be appreciated.
For now we apologise again and hope that you'll give us another chance in the future to re-build the trust that you initially had in our business.
CarFinance247 - Customer Service
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Consumidor confiável
Verificado pela Feefo
12 years ago
Very friendly and helpful staff
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Consumidor confiável
Verificado pela Feefo
12 years ago
Hidden charges and general poor service this is one company to avoid at all costs.…
Hidden charges and general poor service this is one company to avoid at all costs. The introduction of £100 worth of charges when the finance had been agreed ( from a 3rd party ) was not only a...
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Carfinance247
CarFinance 247
12 years ago
I'm sorry to hear that you received a poor experience with CarFinance247. We pride ourselves on offering the best customer service in our sector and we do take negative feedback / complaints very seriously.
I'll be passing this review onto our Sales Director who will talk to the individual sales person that you dealt with to get a further understanding of the issues involved.
Our website does not state that we don't charge fees and we do charge a small data check fee which covers the cost of the credit check we have to carry out, the dealer check we have to perform and the checks on the car before we send it in to the lender.
As this has clearly not been explained properly we apologise sincerely and hope that you'll give us another chance in the future to remedy your past experience.
CarFinance247 - Customer Service
Consumidor confiável
12 years ago
Carfinance had a chance to repair their error and even pushed it to the point of threats of legal action if I could not prove I had been charged. Proof was sent and then car finance went quiet. Still waiting for the apology and refund.
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Consumidor confiável
Verificado pela Feefo
12 years ago
Data Protection seems to be an issue as my details were accessed by a 3rd…
Data Protection seems to be an issue as my details were accessed by a 3rd party without my consent - ACF Finance.
ACF Finance made a very rude telephone call that was not warranted as CarFinance had...
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Consumidor confiável
12 years ago
Full of lies, cannot be trusted as to where youer details go.
Carfinance247
CarFinance 247
12 years ago
I'm sorry to hear that you received a poor experience with CarFinance247. We pride ourselves on offering the best customer service in our sector and we do take negative feedback / complaints very seriously.
Firstly, let me apologise if you received a call from ACF. Data only gets sent to ACF (our partner) when we can't help an individual ourselves so i'll have to check on what has happened!
Secondly, apologise for the wait at the dealership. We physically cannot send funds until we have received them from Hitachi. Sometimes delays can happen which are out of our control but we should have managed your expectations better.
Lastly, regarding your first payment date with Hitachi. They should have called you to discuss this. This isn't a stage that we get involved in and if you want your payment date changing you'll have to discuss this directly with them.
Apologies again and i hope that you'll give us another opportunity to repay your faith in our business in the future.
CarFinance247 - Customer Service
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Consumidor confiável
Verificado pela Feefo
12 years ago
My finance took weeks to sort out and had to resend lots of paperwork over…
My finance took weeks to sort out and had to resend lots of paperwork over and over again , the guy I dealt with couldn't be bothered to help me look for a car told me what I needed to look for and...
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Carfinance247
CarFinance 247
12 years ago
I'm sorry to hear that you received a poor experience with CarFinance247. We pride ourselves on offering the best customer service in our sector and we do take negative feedback / complaints very seriously.
I'll be passing this review onto our Sales Director who will talk to the individual sales person that you dealt with to get a further understanding of the issues involved.
Our advisers are told to go to great lengths to help customers find their perfect car so we can only apologies that this didn't happen.
Again, we apologise sincerely and hope that you'll give us another chance in the future to remedy your past experience.
CarFinance247 - Customer Service
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Consumidor confiável
Verificado pela Feefo
12 years ago
I was dealt with by Shaun in the customer services team and he was extremely helpful…
I was dealt with by Shaun in the customer services team and he was extremely helpful and organised everything very quickly for me.
I was able to obtain the vehicle I wanted without delay, and...
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Consumidor confiável
Verificado pela Feefo
12 years ago
My dealings with 24/7 left a very bitter tast.
No way would i ever use them…
My dealings with 24/7 left a very bitter tast.
No way would i ever use them again they were very under hand.
So not a chance in hell of reccomending them.
not even my worst enermy.
Carfinance247
CarFinance 247
12 years ago
I'm sorry to hear that you received a poor experience with CarFinance247. We pride ourselves on offering the best customer service in our sector and we do take negative feedback / complaints very seriously.
I'll be passing this review onto our Sales Director who will talk to the individual sales person that you dealt with to get a further understanding of the issues you faced.
If you could elaborate on the "under hand" comment so i have further information that would be appreciated.
I hope that you'll give us another chance in the future to re-build the trust that we want you to have in our business.
CarFinance247 - Customer Service
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Consumidor confiável
Verificado pela Feefo
12 years ago
Excellent from start to finish 👍
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Consumidor confiável
Verificado pela Feefo
12 years ago
brilliant service would use them again excellent correspondence from start to
finish
brilliant service would use them again excellent correspondence from start to
finish
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