Firstly must I say our guide Laura was wonderful and would have given her a score of 5.
A number of things caused me to score a midway mark
Some accommodations were below standard although others...
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The CaminoWays.com Team
CaminoWays.com
6 years ago
Dear Lynn,
Thank you for your feedback.
We regret that some aspects of your trip did not match your expectations.
We would like to suggest you to contact our customer care team in order to tackle some of the issues and to specify the accommodations aspects that you would find relevant going through.
Our sincere apologies for the inconvenience caused.
Buen Camino!
The CaminoWays Team
Data da compra: 11/05/2019
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
7 years ago
Instructions and booking of hotels and meals were poor. Poor follow up and the contact number given did not work. We had to communicate by email with no hope of getting the situation resolve...
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The CaminoWays.com Team
CaminoWays.com
6 years ago
Dear Pilgrim,
Thank you for taking the time leaving us your feedback.
We regret your trip did not match your expectations.
There were some situations were customers were trying to reach us through our assistance line but unfortunately were not able to reach us due to high volume of calls.
We are looking to improve this service and your feedback is much appreciated.
For more specific questions regarding accommodations do not hesitate to contact our customer care team so we could tackle issues and avoid these going forward.
Buen Camino!
Avaliações de produto
The CaminoWays.com Team
CaminoWays.com
6 years ago
Dear Pilgrim,Thank you for taking the time leaving us your feedback.For questions regarding your walking notes and maps we suggest contacting our customer care team so we can work on improving these going forward.Buen Camino!
Data da compra: 10/03/2019
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
7 years ago
Could have given better trip advise. A lot of road walking on Santander route.
The Team
CaminoWays.com
7 years ago
Dear Catriona,
Thanks for your feedback We thank you also for this comment regarding route We will look into all points with our products team and review the necessary information.
Kind Regards
The Caminoways Team
Avaliações de produto
Data da compra: 01/05/2019
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
7 years ago
improve choice of accommodation
The CaminoWays.com Team
CaminoWays.com
6 years ago
Dear Pilgrim,
Thank you for your feedback.
We can see that one member of our customer care team was already in touch with you via email in order to tackle some of the issues with the accommodations.
Our sincere apologies for any inconvenience.
Buen Camino!
Avaliações de produto
The CaminoWays.com Team
CaminoWays.com
6 years ago
Dear Pilgrim,
Thank you for your feedback.
We can see that one member of our customer care team was already in touch with you via email in order to tackle some of the issues with the accommodations.
Our sincere apologies for any inconvenience.
Buen Camino!
Data da compra: 06/05/2019
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
7 years ago
The whole experience was brilliant, organisation and questions answered
The Team
CaminoWays.com
7 years ago
Dear Pilgrim,
Thank you for taking the time to give us a review.
We really appreciate it.
Kind regards,
The Camino Ways Team
Data da compra: 23/03/2019
0
Compartilhar
DM
Dmitrii Moshkov
Verificado pela Feefo
7 years ago
O que Dmitrii Moshkov disse sobre a CaminoWays.com:
Hi Dimitri,
Thanks for your feedback and for your kind review. We thank you also for the nice comments regarding route and hotel directions.
Kind Regards
The Caminoways Team
Avaliações de produto
The Team
CaminoWays.com
7 years ago
Hi Dimitri,
Thank you for your comment on this matter.
One member of the customer care team will be in touch shortly to investigate this issue
Thanks!
The Camino Ways Team
Very helpful, had to make lots of changes, staff always willing to help
The Team
CaminoWays.com
7 years ago
Hi Carmel,
Thank you for your kind feedback.
We are glad to hear you have enjoyed the experience of the guided tour.
We are happy we could help you for the best planning suitable for your needs.
Kind regards,
The Camino Ways Team
Avaliações de produto
Data da compra: 04/05/2019
0
Compartilhar
LM
Lesley McCreadie
Verificado pela Feefo
Sherborne Dorset
7 years ago
O que Lesley McCreadie disse sobre a CaminoWays.com:
From the beginning with an enquiry to the end of the journey all worked like clockwork. Nothing was too much trouble and with organising a group of 14 all went well from airport transfers to hotels...
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The CaminoWays.com Team
CaminoWays.com
6 years ago
Dear Lesley,
Thank you for your positive review.
The CaminoWays team is glad to hear about your experience and that you looking forward to be on route with us one more time!
Buen Camino!
Avaliações de produto
The CaminoWays.com Team
CaminoWays.com
6 years ago
Dear Lesley,Thank you for your positive review.For future reference and if you face any issues with directions please contact our 24h assistance line as our customer care team is always keen on helping our Pilgrims with their queries.Buen Camino!
Data da compra: 11/05/2019
0
Compartilhar
TC
Trusted Customer
Verificado pela Feefo
7 years ago
O que Trusted Customer disse sobre a CaminoWays.com:
Mostly the communication was god and prefessional. However, I was disturbed that payment was accepted (/blocked on my credit card) when there actually was not availability for the package I had...
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The CaminoWays.com Team
CaminoWays.com
6 years ago
Dear Ann-Maree,
Thank you for your feedback.
We regret that you faced technical issues during your booking stage.
For future reference not hesitate to reach us through our assistance line as our customer care team is always ready to help in regards to any queries.
Buen Camino!
Avaliações de produto
The CaminoWays.com Team
CaminoWays.com
6 years ago
Dear Ann-Maree,
Thank you for your feedback.
We regret that your guided tour experience was not up to your standards this time.
Please do not hesitate to contact our customer care team to so we could look into your case with more detail in order to improve our service.
Buen Camino!
CaminoWays.com focuses on walking and cycling holidays on the famous Camino de Santiago routes across Europe; the Via Francigena - Camino to Rome at FrancigenaWays.com; walking in Ireland at IrelandWays.com and wonderful hiking routes in the Canary Islands at CanariaWays.com. Talk to our team of travel experts!
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
CaminoWays.com focuses on walking and cycling holidays on the famous Camino de Santiago routes across Europe; the Via Francigena - Camino to Rome at FrancigenaWays.com; walking in Ireland at IrelandWays.com and wonderful hiking routes in the Canary Islands at CanariaWays.com. Talk to our team of travel experts!