Como as avaliações da Feefo são coletadas?

Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.

Quem pode deixar uma avaliação na Feefo?

Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.

Como verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.

Como lidamos com avaliações falsas?

A Feefo evita que as pessoas deixem comentários falsos porque convidamos apenas compradores verificados para dar feedback.

Avaliações de Waltons

TC

Trusted Customer

Barnoldswick, Lancashire

9 years ago

O que Trusted Customer disse sobre a Waltons:

Spot-on delivery.

Ano email informed me that my order would be delivered between 7 am and 7 pm. The delivery driver rang me, and got me out of bed at 06-20, to tell me that he would with me in the next 40 minutes....

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Waltons

9 years ago

Good afternoon,
Thank you very much for your review, I am really sorry for any inconvenience caused by the early delivery time. Our delivery slot is between 7am and 7pm with a courtesy call approximately 30 minutes prior to arrival. Thank you again for your review and if you need anything at all please don't hesitate to call me on 0800 029 1000 or via e-mail to service@waltons.co.uk
Kindest regards,
Kirstie - Waltons Team

Avaliações de produto

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, I have tried calling earlier but unfortunately I couldn't get through. I am really sorry to hear that you are not entirely satisfied with your new overlap shed. If there are any outstanding queries, please contact us on either 0800 029 1000 or service@waltons.co.uk and we will happily resolve these for you.
Kindest regards,
Kirstie - Waltons Team

Data da compra: 07/04/2017

0

TC

Trusted Customer

Swindon

9 years ago

O que Trusted Customer disse sobre a Waltons:

First class service

Excellent customer service, and prompt delivery. Product was good and all the parts were there.

Waltons

9 years ago

Good afternoon,

I am delighted to know that you found the service provided to be of an excellent standard and that you are happy with your plastic shed also. Thank you for your feedback.

Kindest regards,

Kirstie - Waltons Team

Avaliações de produto

Data da compra: 11/04/2017

0

TC

Trusted Customer

Basingstoke

9 years ago

O que Trusted Customer disse sobre a Waltons:

No problem customer service

No real issues, my only downside was that between confirmation of purchase and day before delivery. I felt a bit worried as delivery was a bank holiday.

Waltons

9 years ago

Good afternoon,

I am pleased to know that you are happy with the service received and I am sorry to learn you were worried between receiving the confirmation of your delivery date and this actually taking place. We do deliver on bank holidays and we would not have sent the confirmation if this could not be fulfilled. I am glad that all was okay apart from this concern and I thank you for taking the time to provide us with your much appreciated feedback.

Kindest regards,

Kirstie - Waltons Team

Avaliações de produto

Data da compra: 27/03/2017

0

Consumidor confiável

9 years ago

10 x 8 overlap shed

Excellent delivery. Very helpful delivery man. Top quality shed at a very good price, what more needs to be said.

Waltons

9 years ago

Good afternoon,

I am thrilled to know that you are so pleased with the service that you have received, in particular, the delivery service and I am glad that you are also happy with the overlap shed you have purchased. Thank you for taking the time to write a great review.

Kindest regards,

Kirstie - Waltons Team

Avaliações de produto

Data da compra: 15/04/2017

0

Consumidor confiável

9 years ago

good quality fencing delivered free and in good condition

delivered early with advanced telephone call fencing arrived all in good order no breakages

Waltons

9 years ago

Good afternoon,

It is wonderful to know that you are happy with the service you have received from us and I thank you for taking the time to provide us with your great review!

Kindest regards,

Kirstie - Waltons Team

Avaliações de produto

Data da compra: 13/04/2017

0

TC

Trusted Customer

9 years ago

O que Trusted Customer disse sobre a Waltons:

Summer house is of excellent quality and was a breeze to erect. Looks good.

Overall service turned out excellent. Had an issue with delivery (wrong house) but waltons refunded me ££ so it turned out ok.

Waltons

9 years ago

Good afternoon,

Please accept my apologies for the issue with delivery initially, but glad we were able to offer a resolution that left you satisfied with the service overall. Thank you for taking the time to provide us with your review.

Kindest regards,

Kirstie - Waltons Team

Avaliações de produto

Data da compra: 14/04/2017

1

TC

Trusted Customer

Ash, Surrey

9 years ago

O que Trusted Customer disse sobre a Waltons:

I love it

Thank you for asking your driver to take my delivery into my back garden. He had already unloaded half of it before I knew he was there and it was exactly where I wanted it. Erected by my son, with...

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Waltons

9 years ago

Good afternoon,

I am very glad to know that you are happy with the delivery service provided and that you are happy with your tongue and groove shed. Thank you for taking the time to provide your great review, it is much appreciated.

Kindest regards,

Kirstie - Waltons Team

Avaliações de produto

Data da compra: 14/04/2017

0

Consumidor confiável

9 years ago

Yes

Waltons

9 years ago

Good afternoon,

I am glad to know that you are happy with the standard of service we provided and thank you for your positive review.

Kindest regards,

Kirstie - Waltons Team

Avaliações de produto

Data da compra: 11/04/2017

0

Consumidor confiável

9 years ago

Customer service could be better

Their customer service was less than ideal. I made enquiries before my purchase but didnt really get anything back that really related to my enquiry. When i received my goods i ran in to something i...

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Waltons

9 years ago

Good afternoon,
Thank you for taking my call earlier and please accept my apologies again for the issues you have experienced with the emails. This has now been resolved and I am really glad that we were able to offer a resolution that rectified the issues you experienced during the building of your new Dutch Barn. Thank you for your feedback and if you need anything at all in the future please don't hesitate to contact me on 0800 029 1000 or via e-mail to service@waltons.co.uk
Kindest regards,
Kirstie - Waltons Team

Avaliações de produto

Waltons

9 years ago

Good afternoon,
Thank you for taking my call earlier and please accept my apologies again for the issues you have experienced with the emails. This has now been resolved and I am really glad that we were able to offer a resolution that rectified the issues you experienced during the building of your new Dutch Barn. Thank you for your feedback and if you need anything at all in the future please don't hesitate to contact me on 0800 029 1000 or via e-mail to service@waltons.co.uk
Kindest regards,
Kirstie - Waltons Team

Data da compra: 14/04/2017

0

TC

Trusted Customer

9 years ago

O que Trusted Customer disse sobre a Waltons:

Great product!

Great product! Good customer service. Definitely will buy again.

Waltons

9 years ago

Good afternoon,

I am delighted to know that you are pleased with the high standard of service and that you would be happy to use Waltons again in the future. Your positive feedback is much appreciated.

Kindest regards,

Kirstie - Waltons Team

Avaliações de produto

Data da compra: 14/04/2017

0

Avaliações de Waltons

Waltons 6 x 8 Green Skylight Plastic Shed - Free FloorMais avaliações deste produtoVisualizar site do produtoAs described. Neat and tidy looking shed. Nice colour too

6 x 8 Waltons Tongue and Groove Reverse Apex Garden ShedMais avaliações deste produtoVisualizar site do produtoGreat item, well built shed that looks great too. Delivery was on time and delivered by a lovely, helpful chap.

10 x 8 Waltons Overlap Apex Wooden ShedMais avaliações deste produtoVisualizar site do produtoExcellent quality and will be the first place to look if I require anything else.

5ft x 6ft Waltons Vertical Feather Edge Curved Wooden Fence PanelsMais avaliações deste produtoVisualizar site do produtogood quality value for money fencing delivered with good advanced phone call to let us know what time he would be arriving

8 x 7 Waltons Bournemouth Wooden SummerhouseMais avaliações deste produtoVisualizar site do produtoExcellent quality, very good after care service.

6 x 4 Waltons Tradesman Tongue and Groove Apex Wooden ShedMais avaliações deste produtoVisualizar site do produtoIt's a really nice shed and I love it.

Waltons 6 x 8 Green Skylight Plastic Shed - Free FloorMais avaliações deste produtoVisualizar site do produtoA bit flimsier than expected but looks good once erected

5m x 3m Waltons Left Sided Lodge Plus Corner Log CabinMais avaliações deste produtoVisualizar site do produtogood customer service, great product and deliver in time.

Como as avaliações da Feefo são coletadas?

Quem pode deixar uma avaliação na Feefo?

Como verificamos as avaliações?

Como lidamos com avaliações falsas?