Avaliações de Tightlines Direct

Thank you for your feedback. As with any retailer we cannot maintain stock levels across our entire range at all times, we may occasionally run out of some items at some times. If this occurs we alert our customers with update email(s)such as the one sent to you on the 16th of September. I can appreciate the obvious frustrations caused by this stock situation and I would like to confirm I have despatched all of the in stock items from your order to you today. Unfortunately there is still a delay of 3 weeks before the hooks come back into stcok. If you would like to contact me directly to discuss a possible alternative or any other aspect of your order please feel free to at tom@bvg-airflo.co.uk Kind regards Tom Tightlines

Thank you for your feedback. As with any retailer we cannot maintain stock levels across our entire range at all times, we may occasionally run out of some items at some times. If this occurs we alert our customers with update emails. We are sorry to hear that you had problems accessing the attachment. I do apologise for the continued delay with this item coming back in to stock and as a fellow angler I fully understand your disappointment but we are both in the hands of the suppliers. Kind regards Tom Tightlines Direct

Thank you for your feedback. As with any retailer we cannot maintain stock levels across our entire range at all times, we may occasionally run out of some items at some times. If this occurs we alert our customers using update emails. Looking at your account there is a slim chance this may have been caught up in your Spam filter or folder as the contact email address we have for you appears to be correct. I am sorry that we could not fulfil your order within the timescale that you required and as a fellow angler I fully understand your disappointment but we were both in the hands of the suppliers. Kind regards Tom Tightlines Direct

Thank you for your feedback. Please accept my sincere apologies for the inconvenience caused by this mix up. Our data entry staff are generally very accurate indeed so I must apologise that we have inadvertently missed your discount from your order. We do take measures to ensure that mistakes of this nature are kept to a minimum but sadly human error does intervene. I do hope that this very rare error does not deter you from ordering from us again in the future. Kind regards Tom Tightlines