my order required that certain items needed replacing. they were at first reluctant to replace and wanted to offer a refund. they did however replace the items, but it was approx 5 days later when...
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Building Supplies Online
Building Supplies Online
11 years ago
Thank you for your feedback.
We apologise for the late delivery for the replacement items. We hope that you will continue to use us again in the future.
Regards,
BSO web team
Appalling service, specific instructions were given re delivery and then ignored by BSO and to add insult to injury a heavy charge was made because of this and furthermore I was made to wait 30 days...
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Building Supplies Online
Building Supplies Online
12 years ago
We are sorry that you feel the service was poor. However we were unable to leave your item in a post box as requested due to the value and size of the goods.
I have checked, and you have been refunded on the 30th Jan. As you only purchased the product on the 16th of Jan I am not sure why you thought it took 30 days. If your refund is still not showing please do not hesitate in contacting us.
BSO
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