Ok service and good comms. However stated online last pair of shorts but this was clearly not the case as they had to order them in. Get stock right online as it is annoying to order and then be told...
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Brookes UK Ltd.
Brookes UK Ltd.
15 years ago
Good afternoon David
Sorry to hear your comments with regards to the shorts however i will endeavour to explain. Depending on stock we have two warehouses to cover the multitude of stock that we carry and it means that we may have to order from the other warehouse which can take 48 hours. It doesnt mean that we cant provide the garment. Looking at the notes we did call you out of courtesy to advise you that would be the case.Your whole order took 3 days in all as it was ordered on a Sunday. However on a positive note we are grateful for your feedback as without it we wouldnt know what our customers thoughts are and we take our customers comments and also the care of their order very seriously.
Kind regards
Kay Prendergast
Head of Customer Services
Avaliações de produto
Data da compra: 10/06/2011
0
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Consumidor confiável
Verificado pela Feefo
15 years ago
Providing a cost effective, speedy service....very much valued when self employed.
A good source of cheap work-wear, especially in larger sizes. Sometimes a bit disorganised and things are sometimes shown on the website as in stock when they are not and have not been for some time....
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Brookes UK Ltd.
Brookes UK Ltd.
15 years ago
Good afternoon John
Sorry to see your recent comments concerning your latest order.
If the polo shirt was not to your liking we would have been more than happy to either exchange or refund for you. We would have given you a freepost address to send these back to so that you didnt have to pay as we take our customers comments very seriously and to state that you have been ripped off is a little harsh when if you had of told us in the first instance we could have rectified for you immediately
regards
Kay Prendergast
Head of Customer Services
Consumidor confiável
15 years ago
No, it would be harsh if you'd actually sent me what I'd ordered and paid for. Apparently your philosophy is to make things easy and take the hassle out of buying workwear and promotional clothing. Receiving the correct goods is my idea of easy and hassle free, sending incorrect items back to a freepost address is not.
Avaliações de produto
Data da compra: 04/06/2011
0
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Consumidor confiável
Verificado pela Feefo
15 years ago
Good range of products and good service
Avaliações de produto
Data da compra: 25/05/2011
0
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Consumidor confiável
Verificado pela Feefo
15 years ago
Extremely fast and efficient service. Very high quality clothing. Will delinitely use again. Highly recommended.
Avaliações de produto
Data da compra: 26/05/2011
0
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Consumidor confiável
Verificado pela Feefo
15 years ago
Great products at a great price, promtp delivery, by a decent carrier.
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