Quick and reliable service, if you pick the right games..
Boomerang offers a wonderful service with a vast variety of games across multiple platforms. The service is usually fast, providing you limit yourself to "green" availability games. I've held out for...
Ler mais
Andrew
Boomerang
10 years ago
Hello Harry
Thanks for your feedback,
I'm glad to hear that you've found the service good and that we cater to multiple consoles and have a vast inventory of games.
I’m also happy to see you’ve found the service fast and reliable.
We stock all of games to demand meaning that for small titles or less popular consoles we may not have a huge number of rentable games in circulation.
We review our wait times on games daily and aim to bring these times down to provide a great service to all customers.
We have recently and continue add stock to some older titles in an effort to bring expected wait times down.
We know from our daily wait time report our current average turnaround is lessthan 1 day.
For any wait you do have we award payback points which can be used foradditional rentals, discounts on purchases and saved for free rental months.
Thanks Boomerang
0
Compartilhar
TC
Trusted Customer
Nottingham
10 years ago
O que Trusted Customer disse sobre a Boomerang:
Good overall. Slow dispatch.
Need more stock so I'm not waiting for rentals to be sent out
Andrew
Boomerang
10 years ago
Hello David
Thanks for your feedback,
I'm glad to hear that you've found the service good.
We stock all of our games to demand. We despatch new release games the day before release date, this is so customers receive the game for release day.
If you want to put yourself in the best position to receive a new release on release day, we always advise having a free slot at least 2-3days before the new release is despatched.
For the first week of a new release there will be a longer wait due to all copies being on rent.
We review our wait times on all games on a daily basis and aim to bring these times down to provide a great service to all customers.
We have recently and continue add stock to some older titles in an effort tobring expected wait times down.
For any wait you do have we award payback points which can be used for additionalrentals, discounts on purchases and saved for free rental months.
We know from our daily wait time report our current average turnaround is less than1 day.
Thanks Boomerang
0
Compartilhar
TC
Trusted Customer
10 years ago
O que Trusted Customer disse sobre a Boomerang:
Seriously satisfied customer
Would highly recommend to anyone, excellent value, excellent customer service, saves me a bundle compared to buying games!
Andrew
Boomerang
10 years ago
Hello Simon
Thanks for your review,
Really happy to see that your getting the most from Boomerang Rentals.
Our goal is to always save our customers money and provided the best value video game rental services in the UK.
If you do reccommend us to friends you can get a free rental month.
Thanks Boomerang
0
Compartilhar
TC
Trusted Customer
London
10 years ago
O que Trusted Customer disse sobre a Boomerang:
The best games rental service ever.
The most amazing rental service I have ever used. I have in the past used lovefilm and blockbuster for renting games online and they were rubbish.
Boomerang Games Rental has really impressed me, I...
Ler mais
Andrew
Boomerang
10 years ago
Hello Chirag
Thanks for your review
Glad to hear you love our games rental service!
At Boomerang game rental we aim for the quickest delivery with all our games and we pride ourselves on having all the newest releases available.
If you do recommend us to anyone let us know as you could get a FREE rental month!
Thanks Boomerang
0
Compartilhar
TC
Trusted Customer
England
10 years ago
O que Trusted Customer disse sobre a Boomerang:
Boomerang best rental site for games.
Very good service and great customer care team. Have saved well over a 1000 pounds using this site. Would recommend to everyone who loves gaming.
Andrew
Boomerang
10 years ago
Hello Ricky
Thanks for your review,
Glad to hear you've had great service from Boomerang customer service team.
Our mission is to provide the best game rental service in the UK and save our customers money.
Remember if you do reccommend us to friends you can get yourself a FREE rental month.
Thank Boomerang
0
Compartilhar
TC
Trusted Customer
Aberdeen
10 years ago
O que Trusted Customer disse sobre a Boomerang:
Grate service
Fantastic
0
Compartilhar
Consumidor confiável
10 years ago
Excellent service
Excellent and quick responsive service,.
0
Compartilhar
TC
Trusted Customer
West Bromwich
10 years ago
O que Trusted Customer disse sobre a Boomerang:
I'm looking to receive the games I order on time
started off by getting games on time - but recently games are arriving late, if this continues then I will cancel my subscription.
Mirrors Edge was sent out for example wednesday but it did'nt...
Ler mais
Andrew
Boomerang
10 years ago
Hello Daniel
Thanks for your feedback,
I'm sorry to hear you've had some delays recently. When you receive a despatch email from us this is the day your game has been posted on. Once games leave us we expect them to arrive within 1-3 days in line with Royal Mail first class delivery timescales.
However from feedback and contact we receive from customers games arrive normally in 1-2 days.
We hope this has been your experience in the most part for our deliveries. For any delays customers do have we have procedures in place and for any significant delay we will review and award payback points on a case by case basis.
I have now added some payback points to your account to make up for this delay and thank you for bringing this to our attention.
I can only apologise again for any delay you've had, if this continues please feel free to discuss with our customer service team.
Thanks
Boomerang
0
Compartilhar
TC
Trusted Customer
LIVERPOOL
10 years ago
O que Trusted Customer disse sobre a Boomerang:
survey
A fantastic service
0
Compartilhar
TC
Trusted Customer
London
10 years ago
O que Trusted Customer disse sobre a Boomerang:
Great service with room for improvement
Good service on the whole.
Customer service is hit and miss. I have had really good service along with reall bad service, but recently the service seems to of improved.
One down side is the ammount...
Ler mais
Andrew
Boomerang
10 years ago
Hello AlecThanks for your recent feedback,
I'm sorry to hear that our customer service wasn’t consistant in the past but I'm glad to hear it's been much improved lately.
We stock all of our games to demand, this means that we might not have as many rentable copies in circulation on smaller titles or older games. We review our wait times daily and this helps make decisions on how to continually improve our service for customers.
Our average wait times are currently less than 1 day from when customer returna rental. Anytime longer than 1 day we award customer waiting with payback points. These can be used for extra rentals, discounts and can be saved forfree rental months.
Thank you for you suggestion regarding multiple rental list, we will review this and see if it is something we can action to our service in the future. We appreciate any feedback or suggestions fromcustomers on ways to improve our service.
We appreciate you choosing Boomerang rentals, we believe the service we offeris the best in the UK but we are always striving to improve our service for our customers.
If you do recommend us to any of your friends who join our service you willreceive a free rental month.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Thanks for your feedback,
I'm glad to hear that you've found the service good and that we cater to multiple consoles and have a vast inventory of games.
I’m also happy to see you’ve found the service fast and reliable.
We stock all of games to demand meaning that for small titles or less popular consoles we may not have a huge number of rentable games in circulation.
We review our wait times on games daily and aim to bring these times down to provide a great service to all customers.
We have recently and continue add stock to some older titles in an effort to bring expected wait times down.
We know from our daily wait time report our current average turnaround is lessthan 1 day.
For any wait you do have we award payback points which can be used foradditional rentals, discounts on purchases and saved for free rental months.
Thanks
Boomerang