Como as avaliações da Feefo são coletadas?

Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.

Quem pode deixar uma avaliação na Feefo?

Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.

Como verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.

Como lidamos com avaliações falsas?

A Feefo evita que as pessoas deixem comentários falsos porque convidamos apenas compradores verificados para dar feedback.

Avaliações Blacks | Avaliações de Atendimento ao Cliente para https://www.feefo.com/reviews/blacks | Feefo - Brasil

RN

Roy Nallathamby

5 years ago

O que Roy Nallathamby disse sobre a Blacks:

Cheap and efficient

Data da compra: 21/06/2019

3

Consumidor confiável

5 years ago

Good experience

Bought online and arrived on time. Packaged well.

Avaliações de produto

Data da compra: 17/10/2019

3

Consumidor confiável

5 years ago

They need to get the manufacturers of Brasher trousers to put the CORRECT SIZE on the item. I've returned the incorrectly sized item on the 5th May 2020 via Collect Plus using the Pre Paid label...

Ler mais

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I am sorry to hear that you received the incorrect item, I understand this must have been highly disappointing. I would like to apologise and thank you for your feedback as ultimately it helps us to improve. Looking into your account I can see that this has now bee resolved for you. We really hope this experience has not put you off from shopping with us in the future as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Data da compra: 22/04/2020

3

SF

Simon Fletcher

6 years ago

O que Simon Fletcher disse sobre a Blacks:

Not all items have arrived. Delivery service unable to deal with the issue apparently and I've been waiting nearly two weeks for Black's to come back to me

Jack

Blacks

6 years ago

Hello Simon, Thank you for taking the time to review us. I am sorry to hear that you are yet to receive all of your order. I have emailed you, if you could please look at this it would be appreciated. Kind Regards, Jack, Blacks Online Review Team.

SF

Simon Fletcher

5 years ago

6 weeks and my order has still not arrived. Please could someone help me? I actually want to buy more things but am obviously not which is costing you money and frustrating me Thanks for helping My mobile is 07785-392617 All best, Simon

Avaliações de produto

Data da compra: 21/04/2020

3

DM

Dean May

5 years ago

O que Dean May disse sobre a Blacks:

A reply would be nice

I still have not received the item, received a refund or received a reply from you about where this product is. I just want my money back so I can actually buy myself the watch that I want

Mollie

Blacks

5 years ago

Hello Dean,Thank you for your review.I am sorry to hear that you have not yet received your order.So I am able to look into this further for you, please email your order details to us on: customercare@blacks.co.uk quoting reference: #11481312 in the subject.Many thanks.Mollie,Blacks Online Review Team

Avaliações de produto

Data da compra: 22/04/2020

9

AL

Alison

5 years ago

O que Alison disse sobre a Blacks:

Great service, prompt delivery. Will certainly order from Blacks again

Avaliações de produto

Data da compra: 24/03/2020

0

Consumidor confiável

5 years ago

Great Service, ordered a few jackets, delivery was quick...picked the one I liked and returned...simples.

Data da compra: 22/04/2020

0

BT

Brett Thompson

5 years ago

O que Brett Thompson disse sobre a Blacks:

Good service and reasonable delivery. However the item has already broken and I’ll be looking to return it which is a pain!

Avaliações de produto

Data da compra: 20/04/2020

1

MJ

Malcolm Jones

5 years ago

O que Malcolm Jones disse sobre a Blacks:

Very poor service

I firstly did not receive my order- which I was told had got lost. I was then told it would be sent by Royal Mail and it still has not arrived. Emails are not answered ! I placed this order and was...

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Mollie

Blacks

5 years ago

Hello Malcolm, Thank you for your review. I would like to apologise and thank you for your feedback as ultimately it helps us to improve. Looking into your account I can see that this has now been dealt with by our customer care team. Please be assured that we value your custom highly and would love to see you return. We hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Data da compra: 13/04/2020

3

GA

George Adams

5 years ago

O que George Adams disse sobre a Blacks:

Satisfied

Great and very well informed throughout

Avaliações de produto

Data da compra: 16/04/2020

0

Avaliações de Blacks

Osprey Osp Aura 65 M BlueMais avaliações deste produto (1)Visualizar site do produtoI was excited to buy myself a nice backpack for travelling. However I must say wasn't as great as I thought for the price. CONS Rain cover which I used for flying to cover the bag didn't stay on...Ler mais

Hi-Gear Hg Turin Recliner GryMais avaliações deste produto (1)Visualizar site do produtoGreat chair, good quality

Hi-Gear Tripod BbqMais avaliações deste produto (1)Visualizar site do produtohas not arrived would love to review

Eurohike Eh 4p Picnic Table SilvMais avaliações deste produto (10)Visualizar site do produtohas not arrived would love to review

Garmin Gar Fenix 5 SapphireMais avaliações deste produto (40)Visualizar site do produtoCouldn't tell you haven't actually had the luxury of receiving the item, I want a refund!

Camelbak Cb Crux 2l Reservoir BlueMais avaliações deste produto (2)Visualizar site do produtoLove this Camelbak. Used it several times, no leaks, works great with my Berghaus rucksack. So much easier than having to stop to pull out a water bottle

Grangers Grs M G20 Trek MorMais avaliações deste produto (1)Visualizar site do produtoThese are good insoles but not suitable for long distances. 5 miles - no problem. 14 miles - I ended up with horrific blisters around both heels that are still there over 2 weeks on.

Eurohike Eh Cairns 3 Dlx Nfall MblMais avaliações deste produto (1)Visualizar site do produtoI’ve only used it twice and one of the guy ropes has already snapped off so I’ll be looking to return it

Topeak Tp Wedge Aero Qr MedMais avaliações deste produto (2)Visualizar site do produtoSlightly bigger than expected but means can fit more than just spare tube making it very useful for longer rides

Como as avaliações da Feefo são coletadas?

Quem pode deixar uma avaliação na Feefo?

Como verificamos as avaliações?

Como lidamos com avaliações falsas?