We were messed around so much with our order and I have to say I would never be able to recommend bella baby.
We were being charged twice for the Mia cot and changer although we had paid already and...
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Sheila
Bella Baby
10 years ago
Thank you for your feedback and we are sorry that you feel this way about your experience with Bella Baby.
We are truly committed to our customers happiness and we take feedback like this very seriously, therefore I know that our Dundrum Store Manager was in touch with you since. I know that she went through the pricing on your receipt and explained that the monitor you got was more expensive than the original one you wanted and that’s why there was a price difference of the €20. We also are sorry to hear that our discount on the receipt was confusing for you.
Once again we want to apologise for all the inconvenience caused and we would like to assure you that Bella Baby truly care about all of our customers and did not in any way want to make your experience with us an unpleasant one.
I hope you can consider coming back to us so that we can prove to you that Bella Baby is all about making your experience a happy and memorable one.
Consumidor confiável
10 years ago
Can I just confirm, I spoke with the store manager who resolved the issue with the overcharging for the monitor. However, I still had to return to the store and also at the time when purchased we were offered this at €99 as there was a sale (and was advised this price would be honoured if it went up) and then were charged €119 last week, not because it was more expensive so there was no confusion on this from our side. It is a stressful (and expensive) time for new parents and parents to be and just hope that it does not happen to anyone else in the future.
I have to say I was delighted with the service in store. The lady I dealt with was exceptionally helpful and pleasant, however the fact that my order was delivered to my chosen delivery address,...
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Sheila
Bella Baby
10 years ago
Many thanks for your feedback. I am very happy to hear you were delighted with the service in store however I would like to say in relation to your delivery that this is not the norm. I can assure you all orders should be packaged as privacy and discretion is paramount here in Bella Baby. In your case, this has not happen and I would like to sincerely apologise for the inconvenience caused. I wish you the very best with the remainder of your pregnancy and if we can be of any further assistance please let us know.
Avaliações de produto
Data da compra: 26/02/2016
0
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TC
Trusted Customer
Tipperary
10 years ago
O que Trusted Customer disse sobre a Bella Baby:
Excellent orderd on Friday and it was hand delivered by a courier on Monday 😄
I am very happy with the services. I bought on line and it was delivered in two days. I liked that I was advised with a text message about the time of delivery.
The quality of products is excellent. Very badly with delivery etc.
Very disappointed with one particular aspect of customer service. I purchased a "limited edition" bugaboo buffalo after being...
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Sheila
Bella Baby
10 years ago
Thank you for taking the time to email us with your feedback. I would like to sincerely apologise for the misunderstanding. The Buffalo Limited Edition does not come with a changing bag although there is one available to purchase separately. This is possibly where the confusion arose. We appreciate your valued custom and please do not hesitate to contact us if there is anything else we can do to help.
I had a great and painless experience. The assistant I delt with was very helpful and pleasent. She ordered the product for me and I received it the following morning. I would most definitely...
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Avaliações de produto
Data da compra: 25/02/2016
0
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Consumidor confiável
10 years ago
Bought over the phone excellent service was delivered within 2 days
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