Very poor service. I was initially advised delivery of my riding hat would be 3-5 days. I hadn’t received it a week later, so chased up Amira Equi. They told me it was out of stock. I waited another...
Similar to other reviews, I had to reach out to Amira Equi to get a status on shipping, as I never received a shipping confirmation. Only when I reached out did they say that my item was out of stock...
I ordered a helmet in early April 2025 from this website, which showed it was in stock with a 2–5 day delivery time. A week later, with no delivery or update, I contacted them and was told the helmet...
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Ib Ravn-Aagaard
Amira Equi Ltd
1 year ago
Hi Alejandra, I apologise for not being able to fulfil your order sooner. I can confirm your refund has been processed. There is a shortage of Kylo helmets, mainly in the Medium size due to the high demand. Both Charles Owen and retailers are trying to build up stock to reduce delivery times. I apologise for the inconvenience caused. Kind Regards, Amira Equi
Avaliações de produto
Ib Ravn-Aagaard
Amira Equi Ltd
1 year ago
Hi Alejandra, I apologise for not being able to fulfil your order sooner. I can confirm your refund has been processed. There is a shortage of Kylo helmets, mainly in the Medium size due to the high demand. Both Charles Owen and retailers are trying to build up stock to reduce delivery times. I apologise for the inconvenience caused. Kind Regards, Amira Equi
Shipping took weeks and when I contacted customer service, I didn't get any reply
Ib Ravn-Aagaard
Amira Equi Ltd
1 year ago
Apologies for the delay in you receiving your order, the helmet was ordered from Pikeur. We did not receive any emails from you regarding your order. I am pleased to hear you are happy with the product.
Avaliações de produto
Ib Ravn-Aagaard
Amira Equi Ltd
1 year ago
Apologies for the delay in you receiving your order, the helmet was ordered from Pikeur. We did not receive any emails from you regarding your order. I am pleased to hear you are happy with the product.
I did have to return the boot through no fault of its own I have a very wide foot with bunions. Customer service made it very simple they said just put them back in the box and mail them back...
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