Alton Towers Holidays não é mais um cliente ativo da Feefo
Exibindo todas as 15,891 avaliações
Consumidor confiável
Verificado pela Feefo
10 years ago
Alton towers weekend
Excellent
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Consumidor confiável
Verificado pela Feefo
10 years ago
Would welcome more options
More options on the booking page would be great - like the option to add a spa treat, in room goodies or merchandise - so you don't have to sort it out when you get to the hotel.
Also, is there...
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Consumidor confiável
Verificado pela Feefo
10 years ago
Hotel only booking
Automated phone numbers pass you number to number, with options not suiting booking requirements
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Consumidor confiável
Verificado pela Feefo
10 years ago
very easy process
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TC
Trusted Customer
Verificado pela Feefo
10 years ago
O que Trusted Customer disse sobre a Alton Towers Holidays:
Booking service
All fine.
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Trusted Customer
Verificado pela Feefo
10 years ago
O que Trusted Customer disse sobre a Alton Towers Holidays:
Easy booking
Found all info on line but as a worrier called the helpline to double check and book. The person I spoke to was polite, friendly and efficiently helped me complete my booking.
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Trusted Customer
Verificado pela Feefo
west sussex
10 years ago
O que Trusted Customer disse sobre a Alton Towers Holidays:
could not answer questions
two adults two big teenagers trying too make sure pull out beds not bunk beds really hard work to get sorted? hopefully its done,wanted to be up 1floor so can leave windows open and no kids banging...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thanks for taking the time to inform us of your experience while booking. I am very happy to say that from checking all your details. The booking is correct and should all be ok for your arrival.
I am sorry to hear that you had experienced issues on your last visit to Alton Towers, I do hope that despite this you have a fantastic trip to the Alton Towers Resort this time round. Im sure you and your family will have a wonderful time!
Warm Regards,
Ben
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Consumidor confiável
Verificado pela Feefo
10 years ago
Booking
Website is really difficult to navigate and find details of information you need about short breaks and hotel facilities and water park facilities.
Customer Care
Alton Towers Holidays
10 years ago
Hello there,
Thank you for your feedback, We have recently undergone some changes to our website to make it more user friendly so feedback on this is very helpful, I have passed your comments to the web team for them to make changes where necessary.
Many thanks
Kind Regards
Rachel
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Trusted Customer
Verificado pela Feefo
10 years ago
O que Trusted Customer disse sobre a Alton Towers Holidays:
Enjoyed the water park but hotel in need of tlc
Booked on line hard to navigate site
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Consumidor confiável
Verificado pela Feefo
10 years ago
Brilliant hotel
Really easy to book and our stay was amazing. The staff couldn't do enough for you.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
