Alton Towers Holidays não é mais um cliente ativo da Feefo
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Trusted Customer
Verificado pela Feefo
Liverpool
10 years ago
O que Trusted Customer disse sobre a Alton Towers Holidays:
No set price
The price was constantly fluctuating, one minute it was £411 then it was £508 then it was £388 how can a price change so dramatically
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for taking the time to rate our service.
Our prices work on a live booking system. Normally the prices are affected by availability and how close you book to the start date of your break. This can cause the prices to increase.
From time to time we also have special offers like "kids go free" that can then cause the price to decrease.
I can see from your booking that you managed to secure the lower price of the 3 prices mentioned which is great news.
I hope you all enjoy your forthcoming break!
With kind regards,
Kim
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TC
Trusted Customer
Verificado pela Feefo
10 years ago
O que Trusted Customer disse sobre a Alton Towers Holidays:
clear, simple information, web site easy to negotiate. really easy to book
easy to negotiate web site, recommend to others. would book again.
could not find how to book food wrist bands for the first day of my booking
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TC
Trusted Customer
Verificado pela Feefo
Preston
10 years ago
O que Trusted Customer disse sobre a Alton Towers Holidays:
Confirmation
Had no email confirmation of holiday
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for leaving feedback for us.
I'm sorry you did not receive an email from is. This is usually sent immediately after booking. I have resent your confirmation today for you, please also check it hasn't gone into your junk or spam folder.
If you have any further problems, please do not hesitate to let us know vis live chat or telephone.
With very kind regards,
Kim
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TC
Trusted Customer
Verificado pela Feefo
Southport
10 years ago
O que Trusted Customer disse sobre a Alton Towers Holidays:
Honest !
All fine but dissapointed at having to pay a credit card fee ironic that a large company still charges this !
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Consumidor confiável
Verificado pela Feefo
10 years ago
The service was fantastic thank you so much! I do need a call regarding my booking though as I can't seem to find the tickets for the theme park only the water park. Many thanks
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TC
Trusted Customer
Verificado pela Feefo
Sheffield
10 years ago
O que Trusted Customer disse sobre a Alton Towers Holidays:
Excellent customer service
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Consumidor confiável
Verificado pela Feefo
10 years ago
great place. poor website.
Took 4 attempts and a phone call. Poor website.
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for leaving feedback for us.
I'm sorry to hear about the issues experienced when trying to book online. We would be grateful to receive more information on this if possible so that we can look into this for you.
I can see that you did manage to make the booking online in the end. I hope you all have an amazing time!
With kind regards,
Kim
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TC
Trusted Customer
Verificado pela Feefo
Cornwall
10 years ago
O que Trusted Customer disse sobre a Alton Towers Holidays:
Brilliant service. Exactly what if expect from Alton towers
Simple and easy to use. Confirmation email received quick
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TC
Trusted Customer
Verificado pela Feefo
10 years ago
O que Trusted Customer disse sobre a Alton Towers Holidays:
Fantastic time very helpful staff enjoyable stay highly recommend
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Trusted Customer
Verificado pela Feefo
Westport, Mayo
10 years ago
O que Trusted Customer disse sobre a Alton Towers Holidays:
Friendly staff but inefficient online service
Having tried to book online numerous times, I had to call (from Ireland) - your staff were very helpful but found the same glitch occurring with their system too. It was resolved eventually, but was...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for letting us know about your booking experience. Your feedback is really important to us.
Our system does sometimes struggle with Irish addresses due to not having postcodes. This is something we are working towards improving.
I'm glad that our customer experience team were able to sort this for you and make the booking.
I hope that you have a fantastic time when you visit!
With kind regards,
Kim
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
