We are pleased to hear you found our service and delivery good. However, we are very sorry that you experienced some issues with the patent leather on your shoe as this should not happen. We were happy to reimburse you for these and do hope you will shop with us again in the future.
Sincerely,
Francesca
delivered in a couple of days, easy to order and pay. excellent choice and a good price.
Step2wo
Step2wo
13 years ago
Thank you for taking the time to say such lovely comments. We especially love that you daughter loved her sparkly sandals, we do hope that she has had some nice weather to enjoy them in,
Sincerely,
Francesca
Thank you for your comment, quality is very important to us as well as trying to get the shoes to our customers as quickly as possible. We do hope you will shop with us again.
Sincerely,
Francesca
Thank you for your comment. Glad to hear you're receiving lot of compliments, I'm sure your son looks very smart in a the moc brads, they are a great slip on shoe.
Sincerely,
Francesca
Ordered my daughters boots and was very pleased with how quick they came.
Step2wo
Step2wo
13 years ago
Thank you for your lovely comments. We are glad to here you received you order quickly as we do try to dispatch and deliver our items as quickly as we can, in most cases next day where possible. We are also very glad to hear you loved the boots,
Sincerely,
Francesca
Items did not arrive and after phone calls found out I had been forgotten about. Items was eventually send and a discount offered for a future purchase. However, as this was my first time buy and I...
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Step2wo
Step2wo
14 years ago
We have looked into the situation that occurred with your order and can see that there was both IT and courier problems that we were made aware of and have since done our best to address and resolve them.
Once again we sincerely apologise for your bad experience and the 20% discount we offered you as a way of an apology still remains.
Sincerely,
Francesca
Excellent item but delivery took a bit long if you compere with other online shops.
Step2wo
Step2wo
13 years ago
Thank you for your comments. It does please us to hear your daughter was happy with them, school shoes can be difficult therefore we do try to think about quality as well as style and comfort in the hope to please the little ones at school.
We are sorry to hear you found our delivery slightly long as we do aim to be as quick as possible, offering free delivery. Where we can we dispatch our items same day for next day delivery at no extra cost, however some items do need to be called in which can sometimes add a few days to delivery time, we are working on this.
Sincerely,
Francesca
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
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Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
