Ausloans Finance não é mais um cliente ativo da Feefo
Exibindo todas as 1,812 avaliações
TC
Trusted Customer
9 years ago
O que Trusted Customer disse sobre a Ausloans Finance:
David was very helpful throughout the process of our finance. Fast and efficient service! Thank you.
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TC
Trusted Customer
Queensland
9 years ago
O que Trusted Customer disse sobre a Ausloans Finance:
Excellent and extremely helpful in every way
Excellent...just excellent
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Consumidor confiável
9 years ago
Very average
Wasn't the best experience I've had. Started out efficient but then trailed off.
Probably would'nt use again.
Paul
Ausloans Finance
9 years ago
Hi, Jill. Thank you very much for your feedback. I'm sorry that you are not happy with our service even when it started efficiently.
I've investigated into your case and found that you've been approved quickly but waited for settlement a bit too long. Unfortunately, we have to have the full set of documents from every party to settle the deal and in this particular case, there was a delay of the invoice from Supplier.
We've modified our internal procedures for all future transactions to make sure that:
1. We push any third party in the deal to submit necessary documents within two business days.
2. We update the customer on the current status of the process regularly.
I hope when you need finance again, and if you decide to use 1800Approved, you will see that process is more efficient now.
Thank you very much for the feedback and opportunity to improve our service.
Regards.
Paul.
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TC
Trusted Customer
Australia
9 years ago
O que Trusted Customer disse sobre a Ausloans Finance:
Loan
They went above and beonnd to secure my loan extremely helpful
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Consumidor confiável
9 years ago
Misleading broker
I do not particularly like being sold gap insurance under the premise that it is a requirement to secure the finance to then cancel the insurance when I confirm this is false at a cost!
Paul
Ausloans Finance
9 years ago
Dear, Kylla. Thank you very much for the feedback.
On behalf of Mark and 1800Approved I apologize for any misunderstanding there may have been. We are sharing the mandatory disclosure statement any time you step into the deal, but we definitely should explain it more clearly so that you have no questions left.
I've requested our brokers to take care that everything explained to the customers correctly.
Thank you very much for your feedback and for the opportunity to improve service for our customers.
Regards. Paul.
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TC
Trusted Customer
Mount barker Adelaide hills
9 years ago
O que Trusted Customer disse sobre a Ausloans Finance:
Excellent to deal with
Everything went smoothly sailing with quick response and an excellent consultant. Thank you
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TC
Trusted Customer
Rocky
9 years ago
O que Trusted Customer disse sobre a Ausloans Finance:
Excellent
John was marvelous. Cant fault his service. And even the after service has been top notch a++
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TC
Trusted Customer
Gold Coast
9 years ago
O que Trusted Customer disse sobre a Ausloans Finance:
good quick turnaround
Very happy with the service from Geoff borgas
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TC
Trusted Customer
Gold coast
9 years ago
O que Trusted Customer disse sobre a Ausloans Finance:
Fast hassle free
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Consumidor confiável
9 years ago
Ryan was a great help and great to do business with.
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