Much preferred the former email confirmation which held a great deal of information. The new…
Much preferred the former email confirmation which held a great deal of information. The new Expedia type one is useless really and in such tiny print.
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11 years ago
Booking process very simple. Bit disappointed that your booking page said full breakfast included but…
Booking process very simple. Bit disappointed that your booking page said full breakfast included but once we received our confirmation, it was only for a continental breakfast. Otherwise awesome.
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11 years ago
nice redesign
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11 years ago
All good
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11 years ago
Site Easy to use. Quick
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11 years ago
Easy to use website. Good price for the accommodation I booked too!
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11 years ago
The website was difficult to use on my mobile.
More options on other sites.
The website was difficult to use on my mobile.
More options on other sites.
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11 years ago
Overall my experience with wotif has been great. Last time though I took one of…
Overall my experience with wotif has been great. Last time though I took one of the mystery deals and the advertisement photos and the actual room given to me were totally different.
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11 years ago
I wanted to cancel the booking altogether. There was no window/option to go to so I…
I wanted to cancel the booking altogether. There was no window/option to go to so I had to make a telephone call first to Australia's office, then to the American office.
Wotif Australia
Wotif
11 years ago
Thanks for your feedback. Unfortunately, we're governed by the hotels specific change and cancellation policies which are displayed on the hotel pages on our site. The change and cancellation policies are the hotel's policies and outside of our control. The rules and restrictions associated with non-refundable/non-cancellation room rates are usually strict given the competitive pricing for these rooms. Free Cancellation & Non-Refundable Rate Plans are standard practice for hotel bookings, and we try and make these as transparent as possible on our site. Apologies for any confusion.
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11 years ago
I was put on hold too often and in 1 occasion staff was not very suuportive
I was put on hold too often and in 1 occasion staff was not very suuportive
Wotif Australia
Wotif
11 years ago
Thanks for your feedback. We’re really sorry to hear that your customer service experience wasn’t as expected. We’re working hard to ensure our team provide great service, but recognise we can't get it right every time. If you’d like us to look into your booking further please contact us via https://www.wotif.com/service/ and our team can investigate.
Wotif is Australia’s favourite online travel destination offering a world of choice with accommodation, flights and packages. If you need help with your booking, chat now to our Virtual Agent
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Wotif is Australia’s favourite online travel destination offering a world of choice with accommodation, flights and packages. If you need help with your booking, chat now to our Virtual Agent
