Very good customer service from the outlet in Burford. Would have given 5 stars but for delivery charge and delivery drop off. I wanted a small number of tiles but no stock held in Burford so either...
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Data zakupu: 10/10/2019
0
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AM
Alan Murphy
Zweryfikowano przez Feefo
6 years ago
Co Alan Murphy sądzi o Westminster Stone:
Excellent communication and overall purchasing experience alongside fast delivery
Great service from our first visit. The team worked brilliantly with our landscapers and the finished patio looks beautiful! Would absolutely recommend!
Data zakupu: 25/03/2019
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HH
Helen Hamilton
Zweryfikowano przez Feefo
6 years ago
Co Helen Hamilton sądzi o Westminster Stone:
Attentive to my requirements. Competitive on price. After care advice excellent. Thank you.
After receiving two packs. We laid half the slabs one day the next pack the next day.
The dust on them made it difficult to see. Picture 3. After rain it was plain to see they were different colours....
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Tom
Westminster Stone
6 years ago
Hi Sean, Thank you for your feedback. I can understand your frustration and we hold our hands up that we sent you 2 different colours in error. All paving suppliers we deal with (ourselves included) have the policy that once it is laid we're not responsible as they should've been checked whilst laying and even with dust they would look different to each other, picture 3 still clearly shows a difference in colour and as this was at the start of a new pack this should have been obvious
Despite our 'once laid' policy we delivered a pack completely free of charge to rectify our initial error at a cost to us of £750. This mistake on our part could have been very easily rectified, and we feel we couldn't have been fairer given the circumstances and are dissapointed you felt the need to leave a 1 star review.
Excellent telephone manner, I choose outdoor paving on their website and ordered easily, I then recieved a email and telephone confirmation . A very good product and company I would highly recommend.
Westminster Stone Company Limited is a manufacturer and distributor of paving and hard landscaping materials. As a third generation family owned business, we are proud to be just a little different to our competitors in the products and levels of service we offer. This was recognised in 2011 by the National Trust, who awarded Westminster Stone the coveted licence to produce a range of traditional landscaping products.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Westminster Stone Company Limited is a manufacturer and distributor of paving and hard landscaping materials. As a third generation family owned business, we are proud to be just a little different to our competitors in the products and levels of service we offer. This was recognised in 2011 by the National Trust, who awarded Westminster Stone the coveted licence to produce a range of traditional landscaping products.