I would give them 0 if possible. I didn't receive all of my order. I didn't receive my 11 nicotine shots which I need as I am trying to quit smoking cigarettes. Without the nicotine I have started...
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Dale
Vapoholic
5 years ago
Hi there,
I'm sorry it took a little longer to reply to your support request than usual, due to the issues we've had with Royal Mail we've had a lot of extra customer enqieries asking for delivery updates. As such, it's taken us a while longer to work through them all.
I can see one of our agents replied yesterday and are sent out the nicotine shots via express delivery straight away for you. They should be with you soon.
We're sorry for the inconvenience caused.
Dale
Vapoholic
5 years ago
Hi again Jack,
I can see your replacement arrived, if there's any issues with your new order please let me know.
Thanks, I hope you're well.
Great service and quality e-liquids from a good reputable company. Competitive pricing and loyalty discounts for regular customers with fast delivery. 5⭐️
I haven’t received my order after waiting more than a week with express delivery and sent 2 emails with nothing back
Dale
Vapoholic
5 years ago
Hi Charlie,
Thank you for your review.
I'm sorry for the delay in getting back to you, we've been inundated with requests from customers like yourself asking where their deliveries are. Unfortunately Royal Mail are experiencing severe disruptions to their service so delivery is taking much longer than expected.
I can see one of our agents replied to your ticket yesterday and arranged a re-delivery via express shipping, hopefully your replacements will be with you soon.
Again, we're very sorry for the hassle caused.
Dale
Vapoholic
5 years ago
Hi again Charlie,
I can see your replacement order arrived on the 30th of Jan. I'm glad your package is finally with you, we're very sorry for the delay.
We hope you're enjoying your E Liquids!
I have been really pleased with Vapoholic, they are good value for money, they have an excellent range of flavours and shipping has been fast even during lockdown.
Recenzje produktów
Data zakupu: 13/11/2020
0
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Wiarygodny klient
5 years ago
Still waiting on delivery ordered it 11 days ago. 9 days ago I had an email saying it was dispatched
Dale
Vapoholic
5 years ago
Hi there,
Thank you for your review.
I can see one of our support agents replied to your ticket yesterday and arranged a re-delivery to be sent via express shipping. Your order should be with you soon.
Again, we're very sorry for the inconvenience.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
