The planters arrived promptly and ‘looked’ ok initially.
Hannah L
Van Meuwen
1 month ago
Thank you for your feedback. We're pleased to hear the planters arrived promptly and made a good initial impression.
Kind regards,
Hannah
Van Meuwen Customer Care
Wiarygodny klient
1 month ago
I was very pleasantly surprised to receive feedback following my feedback.
I appreciate the offer sent and accept it with most grateful thanks.
Recenzje produktów
Hannah L
Van Meuwen
1 month ago
We’re very sorry to hear that, despite your careful attention and following the instructions, only two of the plants have survived. We understand how disappointing this must have been, especially after doing everything right.
We’ve contacted you directly to resolve the matter, and your feedback has been passed on to our growing and quality control teams for review.
Kind regards,
Hannah
Van Meuwen Customer Care
Wiarygodny klient
1 month ago
I was most pleasantly surprised to receive feedback following my previous feedback.
The offer is most gratefully accepted and with many thanks.
Good afternoon,
I’m sorry to hear that your delivery took longer than expected. We always aim to dispatch plants as quickly as possible, but occasionally delays can occur due to factors beyond our control.
If you experience any further issues or have concerns, please don’t hesitate to contact our Customer Care team.
Best regards,
Clare
Wiarygodny klient
1 month ago
Thank you for your positive response. I appreciate the voucher offer.
Recenzje produktów
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Clare
Van Meuwen
1 month ago
Good afternoon,
I’m sorry to hear the Eton Mess hanging baskets did not meet your expectations in terms of colour balance. It’s good to know the plants are healthy and growing well, though. Sometimes petunias can be quite vigorous, which may affect the overall appearance.
Due to the disappointment caused, I have sent an email to the address provided in your review, in the hope that I can resolve this issue for you.
Best regards,
Clare
Seemed ages for these to arrive but as always they turned up and now I can’t wait to see them grow 🥰
Clare
Van Meuwen
1 month ago
Good morning,
Thank you for your lovely review. We really appreciate your patience—some plants do take a little longer to arrive, especially when we're waiting for the perfect condition to send them. I'm so pleased to hear they’ve now arrived safely, and I hope they bring you plenty of enjoyment as they grow!
Wishing you a wonderful season in the garden.
Best regards,
Clare
Recenzje produktów
Clare
Van Meuwen
1 month ago
Good morning,
Thank you for your feedback on SunBelievable™ Brown Eyed Girl. I'm sorry to hear the plants aren’t growing as vigorously as expected just yet. Regular feeding and a sunny spot should certainly help encourage stronger growth, especially as the season progresses.
If you need any specific care tips or support along the way, we’re always here to help. We hope they soon reward you with plenty of bright blooms.
Best regards,
Clare
Clare
Van Meuwen
1 month ago
Good morning,
Thank you for your lovely comments on Phlomis tuberosa ‘Bronze Flamingo’. I'm pleased to hear the plants arrived healthy—while they may start off small, they’re known to establish well and put on a beautiful display as they mature.
We hope you enjoy watching them grow and flourish in your garden!
Best regards,
Clare
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Udostępnij
Wiarygodny klient
1 month ago
Data zakupu: 10/06/2025
The girl on reception was very helpful after reporting two damaged plants she sent me a third.
Very good service, plants arrived in good condition and at the times of year stipulated. Only thing I don't like is the lack of care instructions, just a leaflet would help.
Clare
Van Meuwen
1 month ago
Good afternoon,
Thank you for your kind comments about the plants and our service. We understand that care instructions are important, and while these are provided on the item page of our website, we appreciate your suggestion about including a leaflet. Our customer care team is always available to offer additional advice if needed.
Best wishes,
Clare
Recenzje produktów
Clare
Van Meuwen
1 month ago
Good afternoon,
I’m sorry to hear your Acer Bold Duo plants are struggling and that you didn’t receive care instructions. It’s not unusual for young plants to have a slender stem initially, but crispy leaf edges can indicate they need more humidity or careful watering. These maples prefer a sheltered, partially shaded spot with well-drained soil and regular watering, avoiding waterlogging. I appreciate your feedback about including paper care instructions, and I will pass this on. Please don’t hesitate to get in touch if you need further advice.
Best wishes,
Clare
Clare
Van Meuwen
1 month ago
Good afternoon,
I’m glad to hear your Prunus incisa Kojo-No-Mai arrived in good condition and is happy in its pot. With the right care, it should produce lovely flowers next spring. If you need any advice on looking after it, please feel free to get in touch.
Best wishes,
Clare
Clare
Van Meuwen
1 month ago
Good afternoon,
I’m pleased to hear your Viburnum opulus Roseum arrived in good condition and is thriving in its pot. Thank you for sharing your positive experience.
Best wishes,
Clare
Established as a producer of tulip and daffodil bulbs in 1973, Van Meuwen diversified into mail order in 1977. Today Van Meuwen is a horticultural mail order specialist, working hard to ensure you receive the best quality plants and bulbs, delivered direct to your home at affordable prices. Our range includes familiar, well-established favourites as well as exciting new varieties: our buyers are on a constant search for new and exclusive ideas from all parts of the world, so you'll find something different every year.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Established as a producer of tulip and daffodil bulbs in 1973, Van Meuwen diversified into mail order in 1977. Today Van Meuwen is a horticultural mail order specialist, working hard to ensure you receive the best quality plants and bulbs, delivered direct to your home at affordable prices. Our range includes familiar, well-established favourites as well as exciting new varieties: our buyers are on a constant search for new and exclusive ideas from all parts of the world, so you'll find something different every year.