Very Helpful, and easy to talk to, would like to see emails to confirm con...
Very Helpful, and easy to talk to, would like to see emails to confirm contracts.
Richard
Utility Helpline
9 years ago
Hi ,
Thank you for your positive review. We value your feedback. A contact confirmation e-mail should have been sent. I have re-sent this so please let me know if this doesn't come through., My direct line is 01432 378695.
kind regards
Richard
0
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Wiarygodny klient
Zweryfikowano przez Feefo
9 years ago
Could be slicker
No final reading info for existing supplier, incorrect direct debit set up, wrong end date
Richard
Utility Helpline
9 years ago
Dear Malcolm, Thank you for your feedback. Your new energy supplier should have been in contact with you asking for a meter read. I will investigate the issues around the start dates and direct debit and come back to you shortly. If you have any questions, please don't hesitate to call me directly on 01432 378695.
regards
Richard
0
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PC
Paul Clarke
Zweryfikowano przez Feefo
PRESTON
9 years ago
Co Paul Clarke sądzi o Utility Helpline:
WORTH USING SAVES TIME
GOOD CONTACT ALWAYS AVAILABLE TO HELP
Richard
Utility Helpline
9 years ago
Hi,
Thank you very much for your positive review. I will pass this onto your dedicated account manager Donna,
Kind Regards
Richard
0
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CL
Craig Lawson
Zweryfikowano przez Feefo
Berkshire
9 years ago
Co Craig Lawson sądzi o Utility Helpline:
Service good but no follow up.still don't know if in contract with new supp...
Service good but no follow up.still don't know if in contract with new supplier. No follow up details to contact to check.
Richard
Utility Helpline
9 years ago
Hi,
Thank you for your feedback. Your new contract went live as planned on the correct date with your new supplier. An e-mail has now been sent to confirm this. . Your account manager Donna is always available on 01432 378698 should you have any questions or query's.
0
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PA
Pam
Zweryfikowano przez Feefo
London
10 years ago
Co Pam sądzi o Utility Helpline:
It was OK but I had so many problems switching last year to the new British Gas contract I was not prepared to switch again. This has more to do with British Gas than Utility Helpline but I think...
Przeczytaj więcej
Richard
Utility Helpline
10 years ago
Hi,
I am sorry to hear you had such a bad experience with British Gas Business and didn't get a bill for such a long period. They are normally a very reliable supplier, which is why we recommend them. They have obviously let us both down on this occasion and this is disappointing, as we don't like unhappy customers.
I understand you have recently used our service again to renew your energy contract, so if you do experience any issues, please call me directly on 01432 378695 (my direct line).
regards
Richard Bonelle
PA
Pam
10 years ago
Richard at Utility Helpline has been excellent in discussing this matter in detail and explaining the issues. He also pointed out that I could have gone back to them for them to take up the matter with British Gas, saving me all the hassle - I shall certainly remember that if anything like this happens again. Thank you for your help and I am happy to amend my rating.
0
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LI
Linda
Zweryfikowano przez Feefo
10 years ago
Co Linda sądzi o Utility Helpline:
Very helpful. But please can you get my name right
Mrs Linda A Tuckett
Richard
Utility Helpline
10 years ago
Hi,
Thank you for your positive feedback and continued use of our services. I have updated our internal systems with the correct spelling. Sorry for any inconvenience this may have caused.
Kind Regards
Richard
0
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HE
Heather
Zweryfikowano przez Feefo
Eastleigh
10 years ago
Co Heather sądzi o Utility Helpline:
Timely and efficient
Timely and efficient
Richard
Utility Helpline
10 years ago
Hi,
Thank you for taking the time to leave your positive feedback. I have passed this onto Fiona, your energy account manager.
Kind Regards
Richard
0
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JA
Jacqui
Zweryfikowano przez Feefo
Swanley
10 years ago
Co Jacqui sądzi o Utility Helpline:
Brilliant
Excellent cannot fault Donna she has been brilliant
Richard
Utility Helpline
10 years ago
Hi,
Thank you for such lovely feedback, Donna is over the moon with your comments.
Kind Regards
Richard
0
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Wiarygodny klient
Zweryfikowano przez Feefo
10 years ago
Yes I would recommend and will be using again
Richard
Utility Helpline
10 years ago
Hi,
Thank you for taking the time to offer your review and for using our service. We very much appreciate it.
Kind Regards
Richard
0
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Wiarygodny klient
Zweryfikowano przez Feefo
10 years ago
All good.
A few negotiations back and forth, yet successful outcome.
Richard
Utility Helpline
10 years ago
Hi,
Thank you for sharing your feedback with us. If we can be of any help during the contract,please don't hesitate to call us.
Utility Helpline is a privately-owned, 100% independent business energy and water consultancy. And we pride ourselves on nurturing long-term customer relationships and delivering powerful savings.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Utility Helpline is a privately-owned, 100% independent business energy and water consultancy. And we pride ourselves on nurturing long-term customer relationships and delivering powerful savings.
