W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Recenzje sprzedawcy Urban Flower | Recenzje dotyczące obsługi klienta sprzedawcy {{merchantUrl}} | Feefo

Wyświetlono wszystkie recenzje: 10,070

Anne

Zweryfikowano przez Feefo

7 years ago

Co Anne sądzi o Urban Flower:

Beautiful arrangement, quickly delivered, high quality

The website ordering was easy and seemless, I made a quick call to clarify the difference in the size of orders. The flowers were delivered very quickly and a confirmation was sent. I would...

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Carli

Urban Flower

7 years ago

Thank you Anne, this is wonderful feedback to hear

Clare

Zweryfikowano przez Feefo

7 years ago

Co Clare sądzi o Urban Flower:

Beautiful flowers. Delivery made during time requested.

Carli

Urban Flower

7 years ago

Thank you Clare!

Wiarygodny klient

Zweryfikowano przez Feefo

7 years ago

My order matched the reference photo and description and the plant was delivered on time. My parents loved the plant and the vibrant purple color! Overall a faultless experience - I would recommend...

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Carli

Urban Flower

7 years ago

That's fantastic, thank you for sharing your experience with us. Hopefully they enjoy their plant for many months to come.

Michael

Zweryfikowano przez Feefo

7 years ago

Co Michael sądzi o Urban Flower:

Oustanding

The staff is really helpful , the arrangements are amazing. Every time I order from here I get incredible feedback from everyone who sees them and my fiancé is a very happy woman.

Carli

Urban Flower

7 years ago

Thanks for trusting us with providing flowers for the special people in your life Michael!

Anna

Zweryfikowano przez Feefo

Hobart

7 years ago

Co Anna sądzi o Urban Flower:

Beautiful flowers - late delivery

The flowers were beautiful, however I requested an early delivery and the flowers did not arrive until after 4:30pm. I would use them again so long as my delivery time was flexible

Carli

Urban Flower

7 years ago

Hi Anna, I'm glad you hear you flowers were beautiful. We offer express and early morning deliveries through the drop-down delivery tab. There is a small surcharge for these express deliveries and a few different time options to choose from. When you select these options, we always make sure they reach their destination early in the morning as we book a special driver to deliver the early morning flowers as well as our funeral flower orders. Warmest, Carli

Fiona

Zweryfikowano przez Feefo

7 years ago

Co Fiona sądzi o Urban Flower:

I ordered the flowers at 10.05 am for delivery before 3pm (school time?). It was not clear on the site that this was only for schools. I rang to check on the delivery at 4.31pm as my aunt had not...

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Carli

Urban Flower

7 years ago

Hi Fiona,

Thank you for your feedback. I have only had this new delivery system running for a few days and I'm still ironing out the kinks. I wanted some way of highlighting school orders, and felt this was the best way of doing that. I didn't think people would click on that if the delivery was heading to a home, which is what complicated things with your order and then meant it headed out in the afternoon. I can see that you are disappointed so I'm going to look into how I can word things differently on the website (while still taking care to be careful with Primary and High School orders). Thank you for taking the time to write this. I would like to refund your delivery fee as a token of my appreciation for making me aware of kinks in my new delivery options. I will definitely be putting me head down this weekend to nut out some new wording and new ideas. Many thanks Fiona, Carli

Fiona

7 years ago

Hi Carli. Thank you for your response. It’s not necessary to refund the delivery fee, but it’s a nice gesture and is appreciated. Good idea to change the wording, because it looks like delivery before 3pm and delivery before 5pm are the same price, so why not click on the earlier delivery time? Good luck with your business. Your personal attention to glitches shows you care and I’m sure you will succeed. All the best, Fiona

Carli

Urban Flower

7 years ago

Thank you Fiona for getting back to me. I've already refunded the $12.95 fee back to you, so that's okay. I've already made some changes on the website for today so just seeing how that goes, and will monitor it accordingly. Have a great weekend.

Wiarygodny klient

Zweryfikowano przez Feefo

7 years ago

Perfect

Perfect !!!!!! Shipment in time, products like agreed. I recommend.

Carli

Urban Flower

7 years ago

So happy to hear this, thank you!

Norma

Zweryfikowano przez Feefo

Victoria

7 years ago

Co Norma sądzi o Urban Flower:

I ordered online during a public holiday weekend. The next day I sent an email asking for another line to go on the sympathy card with the flowers. I rang the following day when the florist was open...

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Carli

Urban Flower

7 years ago

Norma, thank you for taking the time to write this. I'm sure the flowers helped lift spirits at this sad time.

Shushan

Zweryfikowano przez Feefo

London

7 years ago

Co Shushan sądzi o Urban Flower:

Beautiful

Beautiful. Recipient very happy!

Carli

Urban Flower

7 years ago

Thank you Susan!

TIMOTHY

Zweryfikowano przez Feefo

7 years ago

Co TIMOTHY sądzi o Urban Flower:

delivered promptly

Carli

Urban Flower

7 years ago

Glad we could be of assistance Timothy

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