The return policy is terrible.
The product did not work and they send me long-winded explinations almost cirtainly made up by chat GPT.
I purchesed a replacment product from another company which...
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Vanessa
Universal Fans
1 year ago
Thank you for your feedback
We’re sorry to hear that you were not happy with our service. There are several factors which can affect a fan's ability to remove steam from a bathroom, from the size of the room, to the temperature/length of the shower taken. When we are contacted before purchase (The sales team is available via chat, phones, and email during business hours), we are happy to assist with locating a fan which may be suitable for your bathroom. However, once the fan is installed, we cannot accept the return as outlined on our website, since the unit is no longer saleable.
We can see that the customer service team was able to assist by providing a special discount on a large fan. We hope that this new unit is working well for you.
Recenzje produktów
Vanessa
Universal Fans
1 year ago
Thank you for reaching out
The Luna Pro is a highly popular fan, and we have sold hundreds throughout the years. This unit is often great for smaller bathrooms, and we have received a lot of great feedback. However, it is hard to compare this with an old unit which has been installed for a number of years. Until recently, fans were often installed without checking the amount of air changes they would provide. This led to fans that were overpowered being installed, as it is generally believed that ‘more is better’, which is not always the case. If this is what happened in your situation, a fan that provides 15-25 air changes an hour (which is what we normally look at) would not be as quick at removing steam as a fan that provides 40 air changes an hour.
Quite good. Delivery a little slow however people I communicated with were helpful
Recenzje produktów
Data zakupu: 09/05/2025
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Wiarygodny klient
Zweryfikowano przez Feefo
1 year ago
I’ll purchased this product online. Universal Fans had a good selection and I found one that would fit quite well into the space where my old fan/light was.
The installer did a great job which took...
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.