Recenzje sprzedawcy TravelUp

Good afternoon, Miss Aka, Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet your expectations and sincerely apologise for the frustration and stress this situation caused. We understand your concerns regarding the name correction request and the timing of the amendment. Please be assured that we do not intentionally delay customer requests. Name corrections are subject to the airline's policies, availability and applicable charges, which can vary depending on the type of amendment required. We're also sorry to hear that you experienced difficulties contacting us. We recognise how important timely assistance is, particularly when travel is approaching. We would appreciate the opportunity to investigate your case further. Please email us at admin@travelup.com with your booking reference so that our Customer Relations team can carry out a full review and respond accordingly. We sincerely apologise once again for your experience and appreciate your feedback, which helps us improve our service. Regards, TravelUp

Good morning, Mrs. Lue, Thank you so much for your fantastic 5-star review! We're delighted to hear that, after doing your research, you chose to book with TravelUp and had a smooth experience from start to finish. It's great to know that our flexible instalment payment option helped make your trip more affordable and convenient. Your kind feedback means a great deal to us, and we're pleased we could help you secure the right fare for your journey. Thank you for choosing TravelUp. We look forward to helping you with your future travel plans. Regards, TravelUp

Good morning, Mrs. Rothschild, Thank you for your 5-star rating. We are delighted to know that you had a positive experience with us. Your support and feedback are greatly appreciated, and it means a lot to our team to receive such a wonderful rating. Thank you for choosing us for your travel needs. We look forward to assisting you again in the future and helping to make your next trip just as enjoyable. Regards, TravelUp

Good morning, Ms. Chauhan, Thank you so much for your fantastic 5-star review! We're delighted to hear that you received great service throughout your journey. Providing support from the moment you book until you travel is something we always strive for. We truly appreciate your kind feedback and thank you for choosing TravelUp. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good morning, Miss Wink, Thank you for taking the time to leave us a 4-star review! We're delighted to hear that you found our email updates helpful and that they kept you informed throughout your journey. We appreciate your positive feedback and are always looking for ways to improve. We hope to make your next experience even better and earn that fifth star. Thank you for choosing TravelUp. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good afternoon, Mr. Okoko, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received top-notch service from TravelUp. Your kind words mean a great deal to our team, and we’re pleased we could provide you with a smooth and positive experience. We’re always working towards excellence in customer service, and feedback like yours is truly appreciated. Thank you for choosing TravelUp. We look forward to assisting you again with your future travel plans. Regards, TravelUp

Good afternoon, Mrs. Okoko Thank you so much for your wonderful 5-star review! We’re delighted to know that you’ve had such a positive experience with TravelUp. It’s especially pleasing to hear that our reminders and updates have helped you stay informed and on track throughout your journey. Keeping our customers updated at each stage is an important part of the service we aim to provide, and we’re thrilled that this has given you added peace of mind. We truly appreciate your continued trust and support. Thank you for choosing us, and we look forward to helping make your future travels just as smooth and enjoyable! Regards, TravelUp

Good afternoon, Mr. Singh, We’re very sorry to hear about your disappointing experience and sincerely apologise for the long wait and lack of support you received. We understand how frustrating it must have been to feel that your enquiry was not properly heard or addressed. We take your feedback seriously and are working to improve our customer service. Please email us at admin@travelup.com with your booking reference so we can investigate and do our best to put things right. Regards, TravelUp

Good afternoon, Miss Martins, Thank you for your 5-star rating. We are delighted to know that you had a positive experience with us. Your support and feedback are greatly appreciated, and it means a lot to our team to receive such a wonderful rating. Thank you for choosing us for your travel needs. We look forward to assisting you again in the future and helping to make your next trip just as enjoyable. Regards, TravelUp

Good afternoon, Miss. Murphy, We’re very sorry to hear that you were disappointed with your experience and sincerely apologise for any frustration caused. We take your feedback seriously and would appreciate the opportunity to understand what went wrong. Please email us at admin@travelup.com with your booking reference so our team can investigate and do their best to put things right. We hope we can have the opportunity to turn your negative experience into a positive one. Regards, TravelUp